Associate Director – Clinical Ops

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115.2k - $158.4k / year

⏰ Full Time

🟠 Senior

👨‍⚕️ Medical Director

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Oversee clinic operations, provider performance, and quality patient care in a virtual, value-based care environment • Lead a team of virtual care providers and promote accountability, engagement, and continuous improvement • Advocate for providers and align them with organizational priorities • Foster provider development, performance, and retention through coaching and leadership • Manage schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance • Ensure efficient virtual care workflows supporting patient access, continuity of care, and quality outcomes • Manage utilization, access, patient experience, panel management, and value-based outcome metrics • Identify operational gaps and implement scalable process improvements • Lead provider performance management through coaching, development planning, and data-driven improvement • Promote safe, high-quality, evidence-based care and ongoing quality improvement • Apply data and partner with clinical leaders to improve outcomes and support value-based care • Provide clinical leadership for high-quality virtual care and positive patient outcomes • Collaborate on quality improvement projects and provide direct patient care when needed • Support provider and care team recruitment, hiring, and onboarding • Evaluate performance, provide coaching, and support professional development • Ensure compliance with organizational policies, workflows, and clinical standards • Provide direct patient care through virtual visits approximately 10% of the time • Leverage clinical experience to optimize care delivery and workflows and improve patient outcomes • Report to the Regional Medical Director

🎯 Requirements

• Licensed Nurse Practitioner or Physician Assistant • Active, unrestricted licensure • Minimum 2–5 years of clinical experience as an Advanced Practice Provider (NP, PA) • Minimum 2–3 years of experience leading physicians or APPs • Maintain two or more active, unrestricted Nurse Practitioner or Physician Assistant licenses • Willingness to obtain and maintain additional state licenses as needed in FL, TX, MS, LA, VA, NC, SC, GA, or AZ • At least 1 year of experience working in a virtual care setting • Experience building, scaling, or leading clinical operations in a startup, high-growth, or rapidly evolving healthcare environment • Minimum internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Self-provided home internet requirements and dedicated workspace for remote work