Associate Director – Process Improvement

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🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $126.3k - $173.7k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Evaluate the effectiveness of existing business processes • Lead development of sustainable, repeatable, and measurable process improvements • Oversee process improvement professionals and CRM User Acceptance Testing (UAT) testers • Ensure CRM-related processes are documented, thoroughly tested, and continuously optimized • Provide strategic support to the VA contract through product and process implementation, service operations, contract compliance, and continuous improvement • Drive improvement through design thinking, process mapping, and process modeling • Partner across lines of business to identify, share, and implement best practices and lessons learned • Develop and execute strategic plans for customer service operations • Lead organizational change initiatives • Assess people, process, and technology to identify and implement improvement opportunities • Support VA transition-in activities and coordinate government-required deliverables with the Transition Leadership team • Promote compliance, consistency, and operational excellence • Improve performance, mitigate risk, and achieve compliance and financial objectives

🎯 Requirements

• Minimum 8 years' experience in process improvement, business operations, or program management in healthcare or government contracting • Demonstrated ability to lead cross-functional teams, including process improvement professionals and CRM UAT testers • Proven track record in strategic planning, change leadership, and organizational transformation • Experience managing large-scale contract transitions and implementations (e.g., TRICARE, VA) • Advanced proficiency in process improvement methodologies (Lean, Six Sigma), process mapping, and CRM/UAT processes • Strong leadership, analytical, and communication skills • Knowledge of government contract compliance and stakeholder engagement • US Citizenship required • Self-provided internet service with minimum 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information • Advanced degree (MBA, MHA, or related) preferred • Certification in process improvement (Lean Six Sigma, PMP, or similar) preferred • Experience working directly with government or military stakeholders preferred

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company and personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace arrangement • Remote work arrangement • Occasional travel to Humana offices for training or meetings