Intake Coordinator, Home Health

Job not on LinkedIn

🔥 7 hours ago

🇺🇸 United States – Remote

💵 $39k - $49.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Report directly to the Intake Supervisor • Receive and respond to incoming calls from referral sources or potential patients • Exchange information to identify patient needs and determine the ability to meet them • Record call outcomes manually or through an automated system • Make follow-up calls • Identify alternative community service resources when solutions are unavailable • Perform initial telephone screening to determine patients' appropriateness for home care services • Advise branch staff of patient acceptance and provide relevant information for transition to home care • Contact referral sources regarding referral status • Provide referral information to the clinical team delivering requested services • Identify potential payer sources • Verify benefits with payer sources • Negotiate rates and obtain initial authorizations and visit frequencies from case managers • Establish primary payers and document conversations with payer sources • Access national or regional account information, including account names and contract terms • Communicate account information to branch and intake department staff • Work with the Intake team, branch staff, and patients to resolve payer source problems • Monitor referral-source satisfaction levels • Communicate customer service issues to Intake and branch staff

🎯 Requirements

• High School Diploma or equivalent • Typing speed of 40 words per minute or higher • Proficiency with Microsoft Office applications including Word, Excel, Outlook, and Teams • 3 or more years in health care delivery or related business experience preferred • Knowledge of medical terminology preferred • Knowledge of insurance reimbursement process preferred • Data entry experience preferred • Availability to work 40 hours per week • Availability Monday-Friday from 9am-6pm EST • Weekend coverage required 3-4 times a year • Available to train Monday-Friday from 8am-5pm EST • Must be available to work 1 holiday per year, with additional holiday coverage when needed based on business needs • Home internet with at least 25 Mbps download and 10 Mbps upload speed • Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information • Florida-based applicants are subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Personal wellness support • Smart healthcare decision support • Occasional travel to Humana offices for training or meetings may be required

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