Specialty Operations Pharmacy Technician

🔥 4 minutes ago

🌵 Arizona, Florida, +2 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $40k - $52.3k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Support Pharmacists and patients through triage of inbound phone calls for Specialty Rx medications • Perform administrative and initial data entry tasks, including image scanning and other varied activities • Receive inbound calls from patients and physicians for prescription clarification • Enter prescription orders into the system when needed • Provide telephonic support to Pharmacists and patients • Ensure adherence to Specialty Rx operational processes and programs • Work within defined call center productivity and quality metrics • Interpret area/department policies and methods for completing assignments • Identify work expectations and quality standards while prioritizing timing with latitude • Follow standard policies and practices with independent discretion • Work under minimal direction in a remote/work-at-home setting

🎯 Requirements

• Must have an active license/registration as a Pharmacy Technician with the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas or Florida) • Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT • 1 or more years of experience working in a customer service environment • Self-starter and able to succeed with minimal remote supervision • Problem solver with the ability to engage with others • Excellent communication skills (verbal and written) • Experience using multiple computer applications simultaneously and strong data entry skills • Ability to work 8-hour shifts, Monday–Friday, sometime between 8 a.m.–11 p.m. EST • Must be passionate about contributing to an organization focused on continuously improving consumer experiences • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information • Home internet with minimum download speed of 25 Mbps and upload speed of 10 Mbps • Preferred: 1 or more years of mail order pharmacy experience • Preferred: Experience as a Pharmacy Technician or call center experience in a pharmacy or related call center setting • Preferred: Working knowledge of RxNova, CRM and/or ScriptMed • Preferred: Critical thinking and initiative to anticipate team needs, present ideas, ask questions and deliver high-quality work • Preferred: Problem-solving skills to find viable solutions when ideal tools and resources are unavailable • Preferred: Experience with grievances and/or member complaints • Preferred: Data entry experience • Preferred: Bilingual in Spanish and English

🏖️ Benefits

• Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Occasional travel to Humana's offices for training or meetings • Remote/work-at-home arrangement • Self-provided internet service for home or hybrid home/office employees

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