Delivery Operations Associate

🔥 35 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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📋 Description

• Support escalations for designated Delivery Operations workflows • Execute integration processes with reliable, consistent execution • Analyze operational issues, identify root causes, and recommend or implement practical solutions • Assist with prioritization and coordination of integration-related work • Identify workflow gaps and implement improvements to increase clarity and efficiency • Update and refine documentation, SOPs, and operational standards • Partner with Engineering, Product, and Customer Operations to resolve integration-related challenges • Optimize project tracking and execution in Cloud Coach • Support system and workflow improvements across Salesforce, Customer Connect, Cloud Coach, Jira, and related platforms • Contribute to automation and AI-enabled enhancements • Support Delivery leadership in aligning priorities and maintaining operational continuity • Maintain accurate project data and administrative records • Identify and communicate data inconsistencies, risks, and inefficiencies • Contribute to improvements in project tracking, documentation, and administrative processes

🎯 Requirements

• Proven experience in an administrative, project coordination, or operations role • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Excellent verbal and written communication skills • Strong organizational skills and attention to detail • Ability to manage multiple priorities and deadlines • Ability to work effectively independently and collaboratively across teams • Familiarity with Salesforce, Cloud Coach, and JIRA preferred • Experience with healthcare technology, system integrations, or PDMPs preferred • Proactive mindset and willingness to learn new tools, products, and processes • Comfort using or learning AI-supported tools such as ChatGPT, CoPilot, or role-specific tools • Forward-thinking, curious mindset and openness to experimenting with new technologies • Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions • Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments • Ability to work effectively in a remote-first environment with high-quality virtual interactions and minimal distractions • Ability to travel periodically for work

🏖️ Benefits

• Competitive compensation • Health benefits • Dental benefits • Vision benefits • Autonomy to build something with a supportive team • Learning opportunities from company leaders, investors, and advisors • Remote-first work environment

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