Associate Manager, Content Production & Delivery

🔥 15 hours ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

🏛️ District of Columbia, New York, +1 more states – Remote

🏛️ District of Columbia – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $83k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👨🏼‍💻 Content Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CFA Institute

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1947

📚 Education

💸 Finance

🤝 Non-profit

Education • Finance • Non-profit

CFA Institute is a global not-for-profit organization that provides finance education for investment professionals. It offers a diverse range of programs and certificates designed to meet the needs of finance professionals across various career stages and specializations, including the CFA Program, which is known for equipping individuals with the skills necessary for the investment industry. The institute promotes high standards of ethics and professional conduct, and it is involved in research and policy advocacy to shape the future of the finance industry. CFA Institute also facilitates professional networking and offers membership benefits for finance professionals worldwide.

📋 Description

• Own the day-to-day health and quality of LMS content production workflows, with particular focus on Canvas, course-level configuration, HTML/CSS styling and lesson assembly • Ensure learning products are delivered with consistent structure, presentation and behaviour across LMS courses • Maintain and improve workflows that transform structured content from Word through XML and RSuite into PDF, EPUB and LMS outputs • Diagnose and resolve complex content transformation, formatting, configuration and rendering issues • Design, test and implement improvements to publishing automation and production workflows within established standards • Carry out regression testing following workflow or system changes and work with Technology colleagues where wider system changes are required • Act as an escalation point for Content Production Specialists and other partners when complex production issues arise • Provide practical guidance, training and mentoring across content management and production workflows • Apply accessibility and usability standards across digital outputs • Maintain clear workflow documentation and production standards • Partner with Content Technology colleagues to resolve cross-system LMS configuration and rendering issues

🎯 Requirements

• Demonstrable experience in content production, digital publishing or publishing operations, with strong ownership of complex production workflows • Working knowledge of Canvas and/or comparable learning management systems, including course configuration and troubleshooting • Strong practical knowledge of HTML and CSS, with the ability to diagnose course-level display, structure and accessibility issues • Experience working with Common Cartridge and QTI standards, or comparable standards used to package and transfer digital learning content • Strong workflow optimisation skills, including experience designing, testing and implementing improvements to publishing processes or automation • Experience diagnosing non-routine production or rendering issues across systems and developing lasting solutions • Working knowledge of structured content and XML-based publishing pipelines • Experience validating lesson assembly and course rendering across browsers and devices • Experience working effectively across Editorial, Production, Quality Review and Technology teams • Evidence of mentoring, training or supporting colleagues with production processes and technical problem-solving • Strong analytical skills, initiative and the ability to work independently while knowing when wider escalation is required

🏖️ Benefits

• Eligibility for an annual discretionary incentive bonus • 12% employer contribution to a pension plan • Comprehensive medical benefits package • Health coverage • Generous time off • Competitive retirement plans • Flexible work options • Wellbeing and development programs