Content Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $73k - $114.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨🏼‍💻 Content Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Drive a portfolio of member campaigns from intake through readout, spanning onboarding, clinical outreach, quality measures, plan comprehension, and digital adoption • Turn incoming requests into complete briefs and scoping documents capturing content and technical requirements • Shape new campaigns with engagement strategy and service design, including journey, channel mix, sequence, and ask • Build campaigns with holdouts or variants where feasible, documented hypotheses, and performance readouts • Partner with clinical, quality, product, and technology teams to turn program goals into action-driving campaigns • Own channel QA standards and run launch health checks covering volumes, replies, and errors • Apply suppression rules, respect contact history, and sequence competing member communications • Maintain automated campaigns through content refreshes, drift monitoring, and logic updates • Keep status, ownership, and next steps current in Monday.com • Give day-to-day direction to the Member Engagement Operations Associate on shared campaigns and QA • Deliver one scoped process improvement commitment per quarter with measurable before-and-after results • Apply AI to drafting, summarizing, QA checks, documentation, and first-pass translation

🎯 Requirements

• 3–6 years in project or program management, communications operations, or engagement operations • Exceptional attention to detail • Experience supporting health program engagement: getting people to schedule, verify, screen, refill, or complete something that's good for them • Hands-on experience with testing — you've run or supported an A/B test or holdout • Hands-on in a project management system (Monday.com, Asana, Jira, Smartsheet), configuring views and automations • Experience designing campaigns or member journeys, not only executing someone else's brief • Comfort using performance data to decide what to change next • A track record of improving process through checklists, templates, or automations • Real interest in AI tools and some hands-on experience • Strong writing and communication • Professional fluency in Spanish, written and spoken — desired • Experience in healthcare, public health, or another regulated environment — desired • Medicare Advantage or Stars/quality measures experience — desired • Light technical fluency: SQL, Looker or similar, or no-code/low-code workflow building — desired • Experience with older adults or other populations where plain language and accessibility matter — desired

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program