Senior Director, Content Strategy – Corporate Communications

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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ConnectWise

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Lead the combined Content Strategy & Corporate Communications function • Translate ConnectWise business priorities into a clear, consistent, measurable content and communications engine • Lead narrative evolution and governance, content strategy, editorial direction, executive communications and thought leadership, public relations, internal and partner communications, social and community engagement, reputation reporting, crisis communications readiness, and communications operations • Manage a multidisciplinary team of content and communications professionals • Build the operating model, tools, reporting, AI-enabled workflows, and governance needed to improve quality, speed, consistency, stakeholder alignment, reputation visibility, partner experience, and measurable business impact • Own execution of the content and communications strategy, operating plan, and roadmap aligned to ConnectWise priorities • Govern ConnectWise messaging across brand, product, partner, event, executive, demand generation, social, PR, internal, and sales/partner enablement content • Provide editorial direction for blogs, long-form assets, executive thought leadership, event content, partner-facing communications, internal updates, media materials, and reputation-sensitive messaging • Oversee content, public relations, social media, experiential content, and editorial production leaders • Lead executive communications and thought leadership strategy with executives, agencies, and stakeholders • Own reporting and analysis covering content performance, share of voice, sentiment, reach, engagement, media quality, social/community insights, executive visibility, and communications engagement • Lead crisis communications strategy, readiness, monitoring, escalation, execution, and post-incident learning • Build reputation-monitoring and automation operating models across media, social channels, Reddit, online communities, and third-party forums • Build and optimize tools, dashboards, AI-enabled workflows, automation, templates, playbooks, intake processes, governance, review cycles, and measurement cadences • Lead, prioritize, mentor, and coach team members; clarify roles, goals, development plans, decision rights, operating cadences, and success measures

🎯 Requirements

• Bachelor's degree in a related field or equivalent business experience • 10+ years of relevant content strategy, corporate communications, public relations, executive communications, internal communications, editorial, brand, product marketing, integrated marketing, content operations, or related experience; SaaS experience preferred • 4+ years of people management experience, including experience leading a small to medium multidisciplinary team; experience managing or mentoring a people manager/second-line leader preferred • Experience in B2B SaaS, cybersecurity, IT management, managed services, enterprise software, MSP/managed services, or partner/channel-led businesses preferred • Proven experience advising executives, managing agencies/vendors, and partnering cross-functionally across Marketing, Product, Sales, People/HR, Legal, Security, Customer Success, Partner Experience, Support, and Events organizations • Experience creating and governing content and communications across blogs, long-form assets, executive thought leadership, PR/media relations, crisis communications, social, internal communications, partner-facing materials, campaign content, events, and sales/partner enablement • Successful track record of leading teams to strong outcomes while improving tools, workflows, reporting, editorial standards, communications readiness, and operating rhythm • Writing samples required • Exceptional leadership, coaching, stakeholder management, customer/partner orientation, cross-functional collaboration, and executive influence skills • Strong editorial judgment and ability to translate complex technical, product, platform, AI, partner, operational, and reputational topics into clear, audience-relevant content and communications • Excellent writing, editing, presentation, and verbal communication skills • Ability to build and govern narratives, messaging frameworks, editorial standards, style guidance, content workflows, communications playbooks, review cycles, and approval processes • Strong analytical capability and comfort using data to evaluate content and communications performance • Deep understanding of PR, media relations, crisis/issues management, internal communications, partner/customer communications, executive communications, content strategy, social/community engagement, and reputation management • Moderate to high fluency in strategically using AI tools • Familiarity with content management, project management tools including Asana and Monday, media monitoring, social listening, email communications, SharePoint, DAM platforms, SEO/content optimization, marketing automation/CRM, analytics, and dashboard/reporting tools • Ability to work independently under stress and pressure in a fast-paced, multi-tasking environment • Strong organizational skills, tact, discretion, emotional intelligence, practical judgment, and interpersonal skills

🏖️ Benefits

• Approximately 15% travel may be required for team meetings, executive meetings, ConnectWise events, industry events, and media or speaking opportunities • Eastern Time core working hours preferred • Availability outside normal business hours may be required for time-sensitive communications, crisis response, executive communications, events, launches, or regional needs • Equal employment opportunities and reasonable accommodations • Other benefits and privileges of employment