Customer Success Manager, Enterprise

🕒 July 10

🇺🇸 United States – Remote

💵 $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Serve as the post-sales primary point of contact for Commercial customers. • Lead customer engagements across onboarding, implementation, and adoption. • Work with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to onboard and support customers. • Build customer relationships, drive outcomes and adoption, and deliver time-to-value. • Drive business success planning with customers and pre-sales/post-sales teams. • Provide thought leadership on change management for large, scaled rollouts. • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally. • Act as the customer voice within Chainguard and advocate for customer needs. • Collaborate with Technical Support and Customer Engineering to resolve issues promptly. • Develop hands-on product knowledge and advise customers on optimizing Chainguard. • Collaborate with customers and the Edu team on product, best-practice, and security-principle training. • Build relationships with stakeholders from technicians to CISOs. • Partner with Sales to renew and expand customers while minimizing churn risk.

🎯 Requirements

• 2+ years experience in customer-facing roles collaborating with both technical and business teams; backgrounds may include Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support. • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle. • Ability to take full ownership of a customer portfolio and work with a high level of autonomy. • Ability to make key decisions to drive customer outcomes, manage escalations and conflicts, and advocate to internal teams. • Entrepreneurial mindset and ability to build new processes or practices. • Commitment to continuous personal and professional development. • Driven, high emotional intelligence, and strong priority management skills. • Strongly preferred: previous early-stage startup experience. • Strongly preferred: passion for technology and cybersecurity. • Strongly preferred: hands-on technical experience with AWS, GCP, Azure, containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise your options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • ∞ Flexible Time Off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year. • Bonus compensation.