Senior Customer Strategist

Job not on LinkedIn

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $148k - $171k / year

⏰ Full Time

🟠 Senior

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Chalice AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🤖 Artificial Intelligence

Marketing • Artificial Intelligence • Advertising

Chalice AI is a company that offers software solutions empowering businesses with AI-driven advertising tools. Their platform enables users to build and control algorithms trained on their own data, prioritizing transparency, compliance, and auditability. Chalice AI emphasizes the customization and real-time decision-making capabilities of their software, allowing brands to drive specific business outcomes. They focus on providing unique, brand-specific AI models and solutions for data scientists and advertisers, enhancing productivity and competitive advantage in the digital advertising space.

📋 Description

• Own the day-to-day client relationship across brand and agency stakeholders • Build and maintain stakeholder maps and deliberately develop relationships • Monitor account performance and differences between client and internal perspectives • Create account growth plans containing the account thesis, stakeholder map, revenue ambition, and named actions • Identify, shape, and advance incremental budget and expansion opportunities with Sales • Turn successful campaigns into proof points and case studies • Challenge client requests when they do not serve the underlying business goal and recommend better approaches • Own the performance narrative, including pacing, optimization direction, post-campaign insights, and recommendations • Ensure campaigns launch on time by coordinating teammates and escalating launch risks or troubleshooting needs • Route client feedback, roadmap needs, and account blockers to Chalice • Set account direction autonomously and contribute to evolving account planning and closeout processes • Work with Sales, Technical Account Management, Solutions Architecture, Data Science, Product, and Engineering

🎯 Requirements

• 5–7 years in programmatic advertising, ad tech, or ad operations with a strong client-facing component, or equivalent scope • Experience owning a named book of strategic or enterprise accounts • Experience building relationships with senior client and agency stakeholders at director level and above • Experience redirecting briefs or advising clients against ineffective approaches • Experience identifying and shaping expansion opportunities • Experience running accounts proactively and setting the agenda • Strong working knowledge of DSPs, including The Trade Desk and DV360 • Knowledge of social platforms, including Meta and TikTok • Knowledge of SSPs, DMPs, identity, measurement, auction dynamics, and the wider programmatic ecosystem • Comfortable with Excel, including pivot tables and lookups • Experience with SQL and BI tools such as Superset or Tableau • Ability to explain complex technical concepts in plain, actionable terms • Strong presentation skills • Ability to manage multiple accounts and deadlines • Experience using tools such as Jira • Bachelor's degree in marketing, advertising, business, or a related field, or equivalent experience

🏖️ Benefits

• Offers equity • Offers commission • Innovative environment with cutting-edge technology • Professional development and advancement opportunities • Competitive salary and benefits package • Medical, dental, and vision insurance • 401(k) options • Unlimited PTO • 11 company holidays • Office-wide closure between Christmas Eve and New Year's • Office start-up stipend • In-office meal allowance