Charles Joseph
2 - 10 employees
Founded 2024
Charles Joseph is all about connecting exceptional talent with fast growing B2B, DTC, and SaaS companies in marketing, media, and tech sectors.
Customer Service Representative
Job not on LinkedIn
🔥 2 minutes ago
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Charles Joseph
2 - 10 employees
Founded 2024
Charles Joseph is all about connecting exceptional talent with fast growing B2B, DTC, and SaaS companies in marketing, media, and tech sectors.
📋 Description
• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required
🎯 Requirements
• 18 years of age or older • Be proficient in PC operation and navigation • Able to work independently • Have excellent communications skills, both oral and written • Ability to work in a constantly changing and fast paced environment • Ability to stay composed and objective • Strong listening skills
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