SOC Supervisor

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Charter Technology Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏗️ Construction

📦 Logistics

Consulting • Construction • Logistics

Charter Technology Solutions is a comprehensive IT service provider, specializing in managed IT services, cybersecurity, and IT strategy and consulting for mission-driven organizations. With a focus on supporting nonprofits and educational institutions, CTS offers a wide array of services including managed security, cloud migrations, cybersecurity strategy, and IT infrastructure design. The company is dedicated to helping organizations align their technology with their strategic goals, ensuring robust, secure, and efficient IT operations. Known for their client-focused approach, CTS aims to empower organizations, allowing them to focus on their core missions while managing the complexities of technology related to various sectors.

📋 Description

• Oversee daily SOC operations and monitor alert and ticket queue health • Balance workloads across SOC team members • Act as Incident Commander during critical or high-impact security incidents • Lead communications with customers, internal IT teams, and executive stakeholders during major incidents • Ensure SLAs for triage, response, escalation, and resolution • Remove technical, operational, and cross-functional blockers • Serve as the highest point of operational escalation • Review handoff logs and ensure continuity across shifts • Lead, coach, and develop SOC staff • Conduct regular 1-on-1 meetings focused on performance and career development • Manage schedules, coverage plans, on-call rotations, and time-off requests • Build training plans and support analyst skill development • Conduct QA reviews and ensure documentation is audit-ready • Enforce approved playbooks, SOPs, and standardized workflows • Review and approve SOC process and response-procedure updates • Analyze SOC metrics and implement workflow improvements • Advocate for tooling enhancements, automation, and detection tuning • Partner with Detection Engineering, Threat Intelligence, IT, and other teams • Generate and present KPI and performance reporting to leadership • Identify service-delivery risks and lead root cause analysis and corrective actions • Help mature the SOC from a reactive function into a proactive security operation

🎯 Requirements

• Strong leadership and people management skills in a SOC, NOC, or security operations environment • Experience leading major incident response and serving in an incident command role • Deep understanding of SOC workflows, escalation paths, case management, and alert triage operations • Ability to manage queue health, prioritize competing operational demands, and maintain SLA performance • Strong communication skills with technical teams, customers, and executive stakeholders • Experience with QA reviews, documentation standards, and audit-ready case handling • Ability to use metrics and reporting to drive operational decisions and continuous improvement • Knowledge of playbook development, SOP governance, and process standardization • Familiarity with detection tuning, SOAR/automation opportunities, and operational tooling improvements • Strong coaching, mentoring, and performance management capabilities • Ability to stay calm and decisive in high-pressure situations • Strong organizational skills and ability to balance tactical response with strategic initiatives • 5+ years of experience in Security Operations, Incident Response, or Cybersecurity Operations • 2+ years of experience in a leadership, supervisory, or team lead role within a SOC or similar environment • Experience managing analysts or engineers across multiple levels of seniority • Proven experience overseeing security incidents, escalations, and operational workflows in a 24x7 or shift-based environment • Experience with SOC tooling such as SIEM, SOAR, EDR/XDR, ticketing systems, and case management platforms • Strong understanding of incident response processes, threat detection, escalation management, and security operations best practices • Experience with KPI development, SLA tracking, and operational performance reporting • Familiarity with audit, compliance, and documentation requirements relevant to security operations • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field preferred • Industry certifications such as Security+, CySA+, GCIH, GCIA, CISSP, or equivalent are preferred • Full-time availability, Monday–Friday, 8am–5pm EST • Employment eligibility in the United States, verified through E-Verify

🏖️ Benefits

• Competitive compensation • Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Employee Assistance Program (EAP) • Retirement Plan (401(k)) with company match • Commuter Benefits • Short-Term Disability Insurance fully paid by the company • Long-Term Disability Insurance fully paid by the company • Life and AD&D Insurance, with optional Supplemental Life Insurance • Paid Time Off, including Paid Parental Leave • 10 Holidays • 2 Floating Holidays • Occasional travel for CTS Cybersecurity and team building events is expected (3-4 times a year).