HIM Supervisor

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Duke Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Duke Careers is a platform connected to Duke University's rich legacy, established in 1924. It aims to celebrate the centennial of Duke University while providing resources, stories, and interviews that reflect the university's history, current achievements, and future aspirations. A key focus of Duke Careers is to engage with alumni and the community, showcasing the transformative impact of education and leadership within the university.

📋 Description

• Plan, direct, and coordinate activities of the managed HIM functional unit • Manage and supervise staff • Communicate and collaborate with the HIM Department and DHTS • Plan daily workflow and work assignments • Monitor assignments to ensure daily coverage • Liaise with hospital and clinic personnel to resolve problems and concerns and ensure electronic health record integrity • Review work queues daily, identify priorities, resolve target-achievement problems, and adjust assignments • Apply state and federal laws and regulatory requirements applicable to the work unit • Ensure quality, timeliness, and customer satisfaction metrics are met • Recruit, select, orient, and train new staff with the HIM System Manager • Identify professional development needs, initiate continued development training, and monitor progress • Monitor staff productivity and quality expectations • Recommend performance standards and complete annual performance reviews with the HIM System Manager • Serve as technical expert for staff questions, problems, and difficult customer situations • Recommend departmental policies and procedures, including documentation and testing of database logic needs • Provide timely verbal and written responses to internal and external customers • Develop operating goals and objectives; recommend, implement, and administer operating protocols and procedures • Participate in employee engagement initiatives based on work culture scores and action plans • Perform other related duties as required

🎯 Requirements

• High school diploma required • Bachelor's degree in a related field preferred • 6 years of experience in a progressive healthcare setting required; associate's degree in healthcare or business may substitute for two years, and bachelor's degree may substitute for four years • Strong verbal and written communication skills • Data entry experience • Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint • Knowledge of standard medical terminology, anatomy, and physiology • Critical thinking and ability to collect and analyze complex problems • Ability to organize, prioritize, and multitask accurately • Strong customer service background and ability to work under pressure and time constraints • Ability to create and apply department policies, rules, and regulations for verifying patient information, collecting payments, and maintaining records and forms • Knowledge and application of situational leadership skills • Ability to lead teams and maintain effective relationships with personnel • Knowledge of general accounting principles • Knowledge of HIS and Epic EHR strongly preferred • RHIT or RHIA strongly preferred

🏖️ Benefits

• Equal Opportunity Employer committed to providing employment opportunity without regard to protected characteristics • Reasonable accommodation information and provision available upon request