Loss Mitigation Supervisor

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Oversee day-to-day productivity of direct reports and monitor reports to ensure Loss Mitigation department efficiency • Set objectives and assign work/projects related to areas of expertise and supervision • Monitor metrics and maximize productivity, efficiency, investor compliance, and service levels • Hire, train, coach, discipline, and exit team members • Perform quality control and audit reviews on loans, including income/expense calculations • Coach and guide reports on FHA-insured loan workouts and review underwriting modifications and account reconciliation • Review denied cases and recommend feasible alternatives • Analyze escalated accounts for compliance and exceptions to modification program guidelines • Participate in calls with clients and homeowners regarding loss mitigation topics • Provide weekly productivity reports and status updates and remediate action items • Respond to internal and external audit findings and ensure issue remediation • Manage inventory in accordance with regulations and guidelines • Develop and deliver training on investor rules, regulations, compliance, policies, guidelines, and best practices • Manage department projects involving process improvements, new processes, and skills training • Interact professionally with consumers by phone, email, or letter • Review FHA Waterfall Calculations and verify appropriate home-retention options • Manage and control the loss mitigation general ledger and reconcile title policy invoice payments • Perform other duties as assigned

🎯 Requirements

• High school diploma and some college, technical training, or equivalent required • Bachelor’s degree in Finance, Business, or a related field preferred • Seven or more years of total mortgage default, loss mitigation, and short sale experience • At least two years of experience in a supervisory/lead role • Expert-level knowledge of conventional and government mortgage loan documents, processes, standards, terminology, compliance, and regulatory requirements • Knowledge of federal debt collection laws and Federal Bankruptcy Laws • Knowledge of Standard Operating Procedures, CFPB, FCRA, and FDCPA preferred • Strong interpersonal and problem-solving skills • Highly organized and detail oriented • Ability to work in a fast-paced, department-metrics-driven environment • Advanced math skills • Proficiency with internet searches, data entry, Microsoft Word, Excel, PowerPoint, and Outlook • Familiarity with document retention software; Blitzdoc preferred • 10-key by touch strongly preferred • Ability to exercise independent judgment and decision-making • Ability to manage multiple priorities in a deadline-driven environment • Excellent verbal and written communication skills • Ability to train less experienced team members and build capability • Ability to supervise 3–5 Loss Mitigation Specialists • Ability to work primarily sedentary with frequent computer keyboard and mouse use • Ability to accurately interpret visual and audio information • Ability to work in an office environment without substantial exposure to adverse conditions

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation • Excellent benefits package