Intake Supervisor

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Pyramid Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Pyramid Healthcare is an integrated behavioral healthcare system that provides personalized treatment for substance use disorders, mental health conditions, and eating disorders across multiple levels of care (detox, inpatient, outpatient) and via telehealth. Founded in Altoona, PA, it operates a family of programs and affiliated brands focused on clinically integrated, person-first care, workforce education and training, and multi-state expansion to improve recovery outcomes and community well-being.

📋 Description

• Train, coach, and supervise Needs Assessment Coordinators (NAC) • Conduct personnel management activities including screening and selection, orientation, training and development, performance management, and employee functions • Cultivate and manage relationships with staff and referral partners • Support NAC by taking calls during high-volume times • Collaborate with other departments across the organization • Ensure accuracy of bed management software for bed availability and scheduling • Hold coordinators accountable to role standards • Monitor quality by evaluating coordinator documentation and phone calls • Serve as subject matter expert for NAC job-related duties • Handle delegated on-call work • Deliver key data in an actionable format • Build the team’s abilities and knowledge to support an industry-leading admissions team • Complete required trainings and mandatory training hours • Complete data collection, aggregation, analysis, and reporting to support system/process changes, identify quality concerns, and identify potential risk • Perform other duties as assigned

🎯 Requirements

• Bachelor degree or higher in a human services field preferred • Experience in a health or human services agency, preferably in a drug and alcohol setting • Previous management experience preferred • Professionalism, leadership, confidentiality, strong social communication, time-management, and organizational skills • Effective communication and interaction with people from diverse backgrounds • Excellent oral, written, and interpersonal communication skills • Ability to gather and analyze information for problem solving • Ability to handle crises and react appropriately • Flexibility and adaptability • Ability to make objective and ethical decisions • Ability to sustain a team environment and drive continuous improvement projects

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Flexible Spending Accounts • Life Insurance • Paid Time Off • 401(k) with Company Match • Tuition Reimbursement • Employee Recognition Programs • Referral Bonus opportunities