Patient Services Agent, Call Center

🔥 34 minutes ago

🐊 Florida, Kentucky, +3 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

💵 $17 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
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ChenMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

⚕️ Healthcare Insurance

🏥 Healthcare

💊 Pharmaceuticals

Healthcare Insurance • Healthcare • Pharmaceuticals

ChenMed is America’s leading primary care provider focused on delivering preventive, VIP care for seniors. The company prioritizes the doctor-patient relationship, offering a personalized and intensive care model where physicians manage smaller patient panels, enhancing the quality of care. With around-the-clock access to doctors, on-site medications, and transportation assistance, ChenMed aims to improve health outcomes for vulnerable elderly populations, emphasizing prevention and relationship-building in healthcare.

📋 Description

• Receive inbound and make outbound customer service calls related to patient scheduling and general inquiries • Respond to patient inquiries based on the ChenMed core model for care • Escalate issues and concerns as appropriate • Make timely decisions according to department standards, procedures and policies • Document interactions using web-based technology • Provide prompt and accurate service to maintain business relationships and promote loyalty • Collaborate with team members across multiple departments to promote VIP customer service and patient interactions • Support initiatives and medical centers across ChenMed entities • Perform other duties as assigned or modified by management

🎯 Requirements

• High school diploma or GED equivalent required • Minimum of 1 year of customer service experience required • Call center or similar customer service experience is a plus • 3 years working in a call center environment preferred • 1 year working in a healthcare setting preferred • Must reside within the Continental United States and within a state where the company is registered as a legal entity • Experience with web-based customer relationship management systems • Competent-level business acuity • Comprehensive knowledge of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multitasking skills • Ability to operate in a demanding environment • Proficient in keyboarding and Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook • Availability and willingness to work overtime as requested • Spoken and written fluency in English; bilingual skills are a plus, with Spanish, Creole, or Vietnamese preferred

🏖️ Benefits

• Comprehensive benefits • Career development and advancement opportunities • Great work-life balance • Bonuses or commissions may be available

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