Program Manager, Voice of the Member

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Investigate member frustration and delight using feedback, support conversations, social channels, app reviews, and operational data • Build and evolve tools, automations, and AI-enabled workflows for accessing and acting on member insights • Identify opportunities to improve manual analysis, reporting, and decision-making through automation and experimentation • Turn complex findings into clear narratives for product teams, business leaders, and executives • Lead deep-dive analyses, identify root causes, quantify impact, and uncover member-experience improvements • Shape and deliver company-wide sentiment readouts • Proactively investigate emerging issues and surface actionable member insights

🎯 Requirements

• 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles requiring structured problem solving and cross-functional influence • Track record of turning complex information into clear, compelling narratives • Strong analytical instincts and comfort working with quantitative and qualitative data • Curiosity, ownership, and self-motivation; comfort with ambiguous problems • Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve work processes • Excellent written and verbal communication skills • Ability to tailor messages for individual contributors, senior leaders, and executives • Curiosity about drivers of member experiences and desire to influence decisions at scale

🏖️ Benefits

• Full-time employees eligible for a bonus • Competitive equity package • Benefits including comprehensive health, financial, and wellbeing benefits • Fully remote program for eligible employees • Backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Generous vacation policy and company-wide paid days off • 1% of time off to support local community organizations • Annual wellness stipend for eligible wellness-related expenses • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Family planning reimbursement • Team and company-wide events depending on location