Digital Operations Analyst

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $28 - $61 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

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C.H. Robinson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

🚘 Automotive

🍽️ Food & Beverage

🏥 Healthcare

Automotive • Food & Beverage • Healthcare

C. H. Robinson is a leading third-party logistics provider, offering a comprehensive suite of global shipping, freight, and supply chain solutions. Their services include air freight, ocean shipping, less-than-truckload, and truckload services, tailored to industries such as automotive, retail, food and beverage, healthcare, and energy. Utilizing advanced technologies like Navisphere for freight visibility and management, C. H. Robinson is adept at handling complex logistics challenges, providing end-to-end solutions, and ensuring supply chain efficiency on a global scale. They are known for their unmatched industry expertise and capability to customize solutions for businesses across various sectors.

📋 Description

• Evaluate AI performance, utilization, output quality, and workflow effectiveness through data and user insights. • Identify trends, operational risks, and opportunities to improve AI-enabled processes. • Investigate workflow issues, document root causes, and coordinate timely escalation and resolution. • Build and maintain business knowledge, rules, prompts, and documentation guiding AI workflows. • Validate AI outputs for accuracy, consistency, and alignment with business requirements. • Empower users through guidance, troubleshooting, training, and adoption support. • Capture user feedback and enhancement requests to shape workflow improvements. • Recommend and test enhancements to prompts, automation, business rules, and knowledge resources. • Support governance by monitoring compliance, maintaining workflow controls, and escalating data quality or process risks. • Collaborate across business, operations, and technology teams to improve productivity, service, workforce, and customer outcomes.

🎯 Requirements

• Bachelor's degree from an accredited college or university or equivalent experience in business, operations, analytics, technology, process improvement, or a related field. • Minimum 2 years of experience in operations, analytics, business process support, technology enablement, continuous improvement, or a related function. • Experience analyzing data and identifying trends, issues, or improvement opportunities. • Ability to document business processes, requirements, or operational procedures. • Strong organizational skills with the ability to manage multiple priorities and follow through on assignments. • Effective written and verbal communication skills. • Experience working with AI, automation, digital tools, or emerging technologies in a business environment. • Familiarity with business process improvement, workflow optimization, or operational analytics. • Experience supporting business users through training, troubleshooting, or change adoption activities. • Understanding of business rules, knowledge management, or operational documentation practices. • Strong analytical and problem-solving skills. • Ability to work collaboratively across business and technology teams. • Values a diverse and inclusive work environment.

🏖️ Benefits

• Three medical plans • Prescription drug coverage • Enhanced Fertility benefits • Flexible Spending Accounts • Health Savings Account, including employer contribution • Dental and Vision • Basic and Supplemental Life Insurance • Short-Term and Long-Term Disability • Paid observed holidays • 2 paid floating holidays for U.S. hourly employees • Flexible Time Off (FTO) for U.S. salaried employees • Paid Time Off (PTO) for other employees in the U.S. and Canada • Paid parental leave • Paid time off to volunteer in your community • Charitable Giving Match Program • 401(k) with 6% company matching • Employee Stock Purchase Plan • Career development, networking, and team-building opportunities • Fully remote work flexibility and autonomy

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