Participant Services Associate

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Respond to participant, host, and representative inquiries via phone and email • Counsel participants on culture shock and emotional, mental, or physical health concerns • Manage escalated support cases across all programs and ensure timely resolution • Provide on-call support during assigned rotations for after-hours program emergencies • Develop subject-matter expertise in CIEE BridgeUSA and International Study programs, policies, and regulatory requirements • Provide insurance-related support, including inbound claims calls, individual insurance cases, claim record updates, and coordination with insurance partners • Review participant applications for accuracy and completeness and perform data entry • Maintain participant records in SEVIS according to J-1 visa regulations and program guidelines • Prepare and issue DS-2019 forms and supporting documentation • Support host vetting through interviews, documentation review, and regulatory compliance • Coordinate with internal teams to resolve participant and stakeholder questions • Participate in team initiatives and continuous improvement of support processes • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree (or international equivalent) • Excellent written and verbal communication skills • Excellent interpersonal skills and ability to have difficult conversations with a diversity of people from different backgrounds • Ability to manage a high-volume workload within tight deadlines • Self-motivated and goal-oriented, with an attitude to overcome any challenge • Strong organization and time management skills; ability to manage competing priorities • Experience in a global and fast-paced work environment • Previous customer service experience is required • Call center experience is strongly preferred • Second language skills are a plus • Must be flexible, possess a positive attitude, and be able to work independently and take initiative • Must have a valid US Passport and a U.S. driver's license • Background check, reference check, and education and employment verification are conditions of employment

🏖️ Benefits

• Competitive total rewards package increasing total compensation by up to 25% • Paid time off • Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)