Student Enrollment Coordinator – High School Study Abroad

🔥 7 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $55k - $66k / year

⏰ Full Time

⚪️ Entry-level

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Grow student enrollment in CIEE's high school study abroad programs and recent-graduate programs through sales outreach • Own the applicant journey from initial interest through confirmed participation • Guide students and families and build trust throughout the enrollment process • Present the value of High School Summer Abroad, Custom School Trips, High School Semester Abroad, Gap Year Abroad, and First Year Abroad programs • Convey study abroad outcomes to U.S. high school students and legal guardians • Engage leads and applicants through phone, text, and email outreach • Handle 20-60 calls per day depending on the time of year • Coach participants and families through scholarship and application processes • Help families overcome barriers to studying abroad in high school • Provide customer service through application, acceptance, confirmation, and pre-departure preparation • Host virtual student and parent webinars, including some evening sessions • Present to students and parents at high schools and fairs in the territory • Review applications, accept applicants, and convert them to paid participants • Ensure participant financial accounts are accurate and paid in full; follow up on discrepancies and missing payments • Use Salesforce reports to manage the applicant pipeline and meet sales goals • Maintain accurate customer communication records in Salesforce • Provide year-round on-program participant support • Participate in sales training and develop sales skills • Provide emergency support during 1-2 travel weekends annually • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or international equivalent • A minimum of two years of customer service or sales experience • Ability to navigate challenging conversations • Excellent verbal and written communication, with the ability to understand and tailor communication to different audiences • Strong organisational skills and attention to detail • International travel or study abroad experience is a plus • Experience working with diverse high school students is a plus • Additional language skills beyond English are a plus • Willingness to work some evening hours • Willingness to provide emergency support during 1-2 travel weekends per year • Background check, reference check, education verification, and employment verification as conditions of employment • Candidates located in Washington, with the Seattle Tacoma Metro Area preferred • Ability to travel domestically • Work authorization status: US Permanent

🏖️ Benefits

• Paid time off and Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) • Opportunity to earn international travel up to once per year to chaperone student group flights • Competitive total rewards package increasing total compensation by up to 25%

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