
11 - 50 employees
📚 Education
🤝 Non-profit
👥 B2C
Education • Non-profit • B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
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11 - 50 employees
📚 Education
🤝 Non-profit
👥 B2C
Education • Non-profit • B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
• Serve as an admissions expert and advise students on appropriate CIEE programs based on academic interests, goals, and eligibility • Provide hands-on guidance as students begin, complete, and submit CIEE applications • Offer individualized student support • Manage high-volume email and phone communications and respond within one working day • Schedule follow-up with prospective students, assess commitment, and inform students about CIEE programs throughout the inquiry and application process • Organize and host information sessions, webinars, events, and presentations • Support the recruitment, training, and supervision of CIEE Student Ambassadors on campus • Guide Student Ambassador outreach strategies and activities with the Manager of Institutional Relations • Work with the Manager of Institutional Relations to align with partner institution goals and provide insights • Achieve qualitative and quantitative individual and team targets, including completed applications and conversion rates • Document call information and enter data into Salesforce CRM • Participate in regular training on CIEE programs, policies, and tools
• Bachelor's degree or international equivalent • 1–2 years' experience in sales and/or customer service-oriented field required • Experience in student advising, customer service, higher education, or a sales role • Study abroad experience strongly preferred • Strong interpersonal and communication skills • Comfortable presenting to groups and working one-on-one • Strong attention to detail and exemplary problem-solving skills • Professional written and oral communication skills • Service-oriented mindset • High aptitude for organization and excellent time management skills • Ability to multitask • Ability to work independently and remotely as part of a team • Initiative and openness to feedback and direction • Fluency in day-to-day computer use, including Microsoft Office Suite • Willingness to use technology to improve performance • Flexibility and adaptability in a fast-paced environment • Ability to embrace CIEE's Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving • Valid US driver's license • Background check, reference check, and education and employment verification as conditions of employment
• Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays (based on eligibility rules) • CIEE Study Abroad discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Account (medical and dependent) • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Competitive total rewards package increasing total compensation by up to 25%
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