
11 - 50 employees
đ Education
đ¤ Non-profit
đĽ B2C
Education ⢠Non-profit ⢠B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
đĽ 12 hours ago
đ United States, Canada â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đ Sales Operations
đť Ghost score 24%
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11 - 50 employees
đ Education
đ¤ Non-profit
đĽ B2C
Education ⢠Non-profit ⢠B2C
CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.
⢠Maintain and improve student application and enrollment systems ⢠Test updates, troubleshoot issues, manage system configurations, and support platform enhancements ⢠Serve as the primary operational resource for Sales and internal teams regarding application workflows, system functionality, and process questions ⢠Coordinate operational workflows supporting the student lifecycle, including applications, enrollment, language testing, travel insurance, and scholarship administration ⢠Advise Sales and internal teams on process requirements, timelines, and next steps ⢠Maintain student Pre-Departure courses and learning content in Canvas ⢠Support updates, testing, and continuous improvements to online learning resources and enrollment processes ⢠Collaborate with Study Abroad Advisors to maintain accurate, up-to-date content ⢠Develop and maintain SOPs, training materials, user guides, and operational documentation ⢠Maintain operational data, perform audits, generate reports, and support data integrity across department systems ⢠Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms ⢠Collaborate with IT and cross-functional teams to troubleshoot issues and implement improvements ⢠Communicate process updates, deadlines, and workflow expectations across teams ⢠Analyze workflows, identify operational challenges, test system enhancements, and recommend scalable solutions ⢠Participate in annual in-person trainings and provide operational support during summer travel weekends and peak program periods ⢠Perform other duties as assigned
⢠Bachelor's degree ⢠Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field ⢠Strong technical aptitude and ability to quickly learn, troubleshoot, and optimize multiple software platforms and systems ⢠Experience with CRM, application management, learning management, database, or project management systems ⢠Salesforce and Canvas experience preferred ⢠Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis ⢠Experience with automation or advanced reporting tools preferred ⢠Excellent organizational skills and exceptional attention to detail ⢠Ability to manage multiple priorities and deadlines ⢠Ability to analyze processes, identify inefficiencies, and implement practical, scalable improvements ⢠Excellent written and verbal communication skills ⢠Experience developing SOPs, training materials, and process documentation ⢠Strong problem-solving, analytical, and critical-thinking skills ⢠Ability to work independently and exercise sound judgment ⢠Ability to collaborate effectively with cross-functional and international teams ⢠Background, reference, education, and employment check required as a condition of employment ⢠Occasional evening, weekend, and travel responsibilities as needed
⢠Paid time off and parental leave ⢠Gym Reimbursement Program ⢠Employee Assistance Program ⢠Short-term and long-term disability ⢠6 floating Fridays (based on eligibility rules) ⢠CIEE Study Abroad Program discounts ⢠403(b) Retirement Plan with employer contribution ⢠Insurance coverage: life, travel, medical, dental, and vision ⢠Flexible Spending Accounts/Health Savings Accounts (medical and dependent) ⢠Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness ⢠Competitive total rewards package with benefits increasing total compensation by up to 25% ⢠Annual in-person trainings and ongoing professional development
Apply NowđĽ 22 hours ago
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