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Study Abroad Advisor

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

Where this job comes from

Posted on CIEE Barcelona's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of CIEE Barcelona

CIEE Barcelona

11 - 50 employees

📚 Education

🤝 Non-profit

👥 B2C

Education • Non-profit • B2C

CIEE Barcelona is a nonprofit organization dedicated to advancing intercultural exchange and study abroad experiences since 1947. They provide a variety of programs that connect high school and college students with international opportunities, facilitating personal growth, cultural understanding, and educational advancement. CIEE Barcelona focuses on offering students access to diverse educational experiences, internships, and work opportunities worldwide, ensuring a comprehensive and transformative journey abroad.

📋 Description

• Meet or exceed enrollment targets by maximizing conversion of applicants to paid participants for an assigned CIEE program region • Review applications for admission efficiently and administer admission decisions • Maintain in-depth knowledge of CIEE programs and locations and discuss academics, housing, and other components with applicants • Develop and execute strategies to prepare students for onsite experiences and improve conversion • Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study-abroad advisors • Advise students on complex visa and immigration processes • Liaise with foreign consulates and CIEE’s third-party visa broker • Monitor changes in immigration laws and regulations across portfolio sites • Manage editing of pre-departure materials, visa instructions, and related information with onsite staff • Address and resolve escalated situations and emergencies during the pre-departure process • Manage the enrollment database, including student application information, application tasks, and application documents • Scan, upload, and file application materials such as transcripts • Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations on recruitment, marketing, and program development • Serve as backup contact when other advisors are out of the office • Provide superior student-centered customer service throughout the pre-departure process • Represent CIEE with integrity, accuracy, and in accordance with its mission • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree (or international equivalent) • 2–3 years of work experience in a sales and/or customer service-oriented field • Demonstrated interest in education abroad or higher education preferred • International study or work experience required • Demonstrated success in achieving sales or enrollment targets strongly preferred • Strong service skills and ability to resolve issues fairly and expediently • Empathy and control over the phone and in email • Team player and self-starter able to exercise sound judgment with time use and sensitive materials • Strong administrative and organizational skills • Meticulous attention to detail • Ability to work on multiple projects simultaneously while adhering to deadlines • Strong experience with Microsoft Office programs, including Word, Excel, and Outlook • Experience with Salesforce CRM system preferred • Comfort learning new databases and technology • Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements • Ability to travel domestically or internationally occasionally as needed • Readiness to grow and develop yourself, the client group, and the company • Ability to embrace CIEE’s Core Values: Excellence, Integrity, Respect, Inclusion, and Problem Solving • Successful completion of background check, reference check, and education and employment verification as conditions of employment

🏖️ Benefits

• Competitive total rewards package • Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad programs • 403(b) Retirement Plan with employer contribution • Insurance coverage: life, travel, medical, dental, and vision • Flexible Spending Accounts/Health Savings Account for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Occasional domestic or international travel opportunities

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