Director, Client Content – Enablement

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

✍️ Content Marketing Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CINC Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

☁️ SaaS

🏠 Real Estate

🤝 B2B

💰 Private Equity Round - CINC Systems on 2023-12

SaaS • Real Estate • B2B

CINC Systems is a cloud-based, all-in-one software platform for community association management (HOAs and COAs) that helps management companies, boards, and homeowners streamline operations and improve resident experience. The platform provides financial management and oversight (including online payments and a secure payment portal), AI-driven reporting and forecasting (Cephai), communication and resident engagement tools, online voting and surveys, maintenance/work-order coordination, compliance tracking, and centralized data and insights. CINC targets professional association management firms and homeowner boards with automation, security, and scalability; the company reports 1,000+ association management company customers, 51,000+ homeowner associations served, 6M+ doors, and $11B+ payments processed annually.

📋 Description

• Lead the Adoption Consulting, Client Documentation, and Instructional Design teams • Manage and develop the managers of three teams, including accountability for output, quality, and staff development • Set headcount, hiring, and performance management strategy across all three functions • Build a unified operating rhythm so documentation, training content, and adoption playbooks stay aligned • Own client adoption strategy across the CINC ecosystem and define successful adoption by client segment • Build repeatable adoption programs during and after onboarding • Partner with Client Success and Support to identify adoption gaps and deploy targeted consulting engagements • Establish onboarding adoption health metrics and reporting, using data to prioritize content and consulting efforts • Set standards and governance for the knowledge base, help center, release notes, and in-product documentation • Ensure documentation keeps pace with the product roadmap and that no capability ships undocumented • Oversee content quality, findability, consistency, voice, and terminology standards • Direct onboarding curricula, certification programs, webinars, and self-serve learning paths via CINC Circle • Ensure training follows adult-learning best practices and supports measurable adoption and behavior change • Evaluate and evolve the training delivery technology stack • Enable Client Operations to create playbooks, product training, and reference materials • Identify internal knowledge gaps and close them through targeted training or documentation • Build feedback loops across Client Success, Support, Implementation, Adoption Consulting, Documentation, and Instructional Design • Represent the client voice in product planning and surface adoption friction and documentation gaps • Partner with Marketing on client communications, product launches, and voice/tone consistency • Report team performance, adoption metrics, and content health to senior leadership

🎯 Requirements

• 7+ years of experience in client operations, client education, technical documentation, or instructional design, including 3+ years directly managing people managers or multiple teams • Track record of building or scaling adoption, training, or documentation functions at a B2B SaaS company • Strong grasp of adoption/engagement metrics and tying content and training investments to retention and expansion outcomes • Experience with instructional design principles and modern training delivery tools, including LMS platforms, in-app guidance tools, and video/webinar tooling • Excellent written communication skills and a sharp eye for documentation quality and information architecture • Ability to operate strategically while holding managers accountable for tactical execution and quality • Experience partnering closely with Product, Engineering, and client-facing teams • Familiarity with the community association management industry is preferred • Experience with client certification/credentialing programs is preferred • Background in a regulated or complex-workflow industry is preferred • Familiarity with tools such as Pendo, WalkMe, Articulate, Vyond, and learning management systems is preferred