Adoption Engineer – Federal

Job not on LinkedIn

🔥 0 minutes ago

🌲 North Carolina, Texas, +1 more states – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $110.1k - $139.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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This company has sponsored H1B visas in the past.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Serve as the customer interface for ThousandEyes technology • Optimize customer adoption and utilization through best-practice recommendations • Act as a post-sale technical consultant throughout the customer lifecycle • Ensure customer success through adoption-driven playbooks, product training, and customer roadmaps • Proactively engage customers to build trusted-advisor relationships and create technical champions • Collaborate with the Customer Success Specialist and Sales team on account strategy • Identify customer strategic initiatives and potential use cases • Drive adoption and increase the business value delivered by ThousandEyes • Identify new and expansion opportunities • Share customer feedback and enhancement requests with the Product team • Deliver product-update sessions highlighting released capabilities

🎯 Requirements

• U.S. citizenship required • Must perform applicable government work on U.S. soil • Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or PhD with 0+ years of related experience • Experience in a customer-facing technical function such as Technical Support, Solutions Engineering, or Professional Services • Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP • Experience designing, deploying, troubleshooting, or supporting application and network infrastructure • Experience delivering technical presentations and demonstrations to technical and business audiences • Experience with scripting languages such as Python, Perl, or JavaScript • Ability to work independently in a fast-paced environment • Experience with ThousandEyes and/or other assurance solutions • Experience with the Cisco Networking portfolio

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, vesting following continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses may be available for non-sales roles • Performance-based incentive pay for employees on sales plans

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