Contact Center Hyperspecialist, Account Executive

🔥 0 minutes ago

🌽 Illinois, Ohio, +2 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote

💵 $218.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Drive Cisco’s Contact Center and Workforce Optimization business within the US Commercial Central market segment • Influence complex Customer Experience engagements and advise stakeholders across the buying center • Build business cases accounting for cost, benefit, and risk • Serve as a bridge between Cisco portfolio sales teams and engineering teams • Provide feedback influencing future product development • Engage Line of Business and CXO-level decision-makers • Align Cisco’s architectural strategy with organizational goals • Increase Cisco’s Contact Center and WFO footprint and capture territory wallet share • Coordinate with cross-functional Cisco Business Units and account teams • Harmonize global go-to-market strategies with Central market initiatives

🎯 Requirements

• 5+ years of related experience specifically in the Contact Center industry, including CCaaS and UCCE • Deep technical knowledge of Contact Center architectures • Experience managing large, strategic sales opportunities • Quota accountability and forecasting responsibilities • Executive customer engagement experience • Bachelor’s degree or equivalent professional experience • Experience with Cisco Contact Center Collaboration portfolio or a competitor’s portfolio • Strong technical aptitude and ability to independently lead customer-facing technical conversations and demonstrations • Experience working within overlay or specialist sales models in highly matrixed organizations • Ability to build trusted relationships with executive stakeholders, cross-functional sales teams, and partner organizations

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, subject to eligibility and continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year for non-exempt employees • Exempt employees participate in a flexible vacation time off program with no defined limit, subject to availability and business limitations • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward from one calendar year to the next • Additional paid time away may be requested for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Performance-based incentive pay for employees on sales plans • Sales incentive compensation has no cap once performance exceeds 100% attainment • Opportunities to grow and build through Cisco’s global network and collaborative environment