Bilingual Call Center Representative

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Handle inbound and outbound calls with professionalism, care, and attention to detail • Update policy information and ensure accuracy in systems • Stay up-to-date on products, processes, and regulations • Understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives • Build strong customer relationships and provide support • Document every customer interaction • Collaborate with teammates to meet individual and team goals • Share ideas to improve processes

🎯 Requirements

• High school diploma • Strong communication skills and ability to build rapport • PC skills, including Windows, Microsoft Office, and online systems • Ability to learn quickly and adapt to changes • Organizational skills and attention to detail • Passion for customer service • Bilingual English and Spanish (preferred but not required) • Previous call center or customer service experience (preferred but not required) • Healthcare or insurance experience (preferred but not required) • Ability to handle multiple priorities under pressure (preferred but not required)

🏖️ Benefits

• Hands-on training • Mentoring program • Career growth opportunities • Flexible schedules with shifts between 8am-8pm ET • Work-from-home arrangement