Kumon North America, Inc.
501 - 1000 employees
Founded 1958
đź“š Education
đź‘Ą B2C
Education • B2C
Kumon North America, Inc. is a supplemental education company that operates a network of learning centers and franchises offering the Kumon Math and Reading Programs. Using a structured, worksheet-based self-learning method, Kumon provides individualized instruction and daily practice to help students (ages preschool through high school and beyond) build math, reading, and study skills. Services include in-center instruction, virtual classes, and a digital platform (Kumon Connect) for completing worksheets and tracking progress. The organization also offers franchise opportunities for center ownership.
Call Centre Agent
Job not on LinkedIn
🔥 11 minutes ago
🇺🇸 United States – Remote
⏰ Full Time
🟡 Mid-level
đźź Senior
đź“ž Call Center Representative
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Kumon North America, Inc.
501 - 1000 employees
Founded 1958
đź“š Education
đź‘Ą B2C
Education • B2C
Kumon North America, Inc. is a supplemental education company that operates a network of learning centers and franchises offering the Kumon Math and Reading Programs. Using a structured, worksheet-based self-learning method, Kumon provides individualized instruction and daily practice to help students (ages preschool through high school and beyond) build math, reading, and study skills. Services include in-center instruction, virtual classes, and a digital platform (Kumon Connect) for completing worksheets and tracking progress. The organization also offers franchise opportunities for center ownership.
đź“‹ Description
• Answer calls to 1-800-ABC-MATH and Kumon center phones regarding potential enrollment leads • Manage calls from new customers seeking information about the Kumon Program and booking parent orientations • Handle inquiries from enrolled and non-enrolled families regarding other Kumon initiatives • Answer and document complaint calls • Collaborate on Customer Relationship Management system activities, currently Salesforce • Support the launch of the lead-management component of the CRM system
🎯 Requirements
• Support Kumon North America's Customer Service function • Handle lead-management responsibilities • Work with Customer Relationship Management systems, currently Salesforce • Collaborate on CRM-related activities and support the lead-management launch
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