Senior Account Director

Job not on LinkedIn

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🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Lead and manage Cisive's largest and most complex strategic enterprise accounts • Serve as executive-level point of contact and trusted advisor for key client stakeholders • Develop and execute strategic account plans aligned with client objectives and Cisive's growth initiatives • Foster long-term partnerships through proactive engagement, executive business reviews, and consultative recommendations • Identify, develop, and close upsell, cross-sell, and expansion opportunities • Partner with Sales, Product, Operations, Compliance, IT, and Client Services leadership on innovative solutions • Provide leadership and guidance to Account Directors, Account Managers, and Client Services teams • Oversee strategic initiatives, product implementations, integrations, and process improvements • Use documentation and Salesforce Queue Policy processes to communicate specification changes, client requirements, enhancements, and technology initiatives • Monitor strategic IT projects, product enhancements, integrations, and implementations through Salesforce and other project management platforms • Establish executive governance frameworks, strategic business reviews, performance reviews, and roadmap discussions • Conduct annual account reviews covering assessments, audits, efficiencies, growth opportunities, SLA compliance, risk analysis, and recommendations • Prepare and deliver EBRs, QBRs, and strategic presentations to senior client stakeholders • Analyze account metrics, trends, and outcomes to identify optimization and improvement opportunities • Maintain accurate client documentation, specifications, workflows, contracts, fee schedules, and account records • Monitor compliance with SLAs, contractual obligations, and performance expectations • Lead critical issue resolution and serve as senior escalation point • Partner with Finance, Legal, and Sales leadership on negotiations, renewals, pricing, and commercial discussions • Develop remediation and action plans when expectations are not met • Provide reporting, business analysis, and account updates to internal leadership • Support strategic initiatives, acquisitions, product launches, and organizational growth efforts • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • 10-15 years of progressive experience in strategic account management, enterprise client management, customer success, consulting, or related client-facing leadership roles • Healthcare, background screening, workforce solutions, HR technology, or regulated services industry experience strongly preferred • Demonstrated success managing large enterprise and strategic client relationships with significant annual revenue responsibility • Proven experience partnering with executive leadership and influencing decision-making at senior organizational levels • Extensive experience leading complex business initiatives, implementations, and cross-functional projects • Strong consultative selling, negotiation, business development, and relationship management skills • Exceptional executive presentation, communication, and interpersonal skills • Demonstrated ability to identify growth opportunities and drive account expansion • Strong analytical, critical thinking, and problem-solving capabilities • Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously • High degree of professionalism, accountability, and business acumen • Advanced proficiency with Microsoft Office Suite, Google Workspace, Salesforce, reporting tools, and project management platforms • Experience managing healthcare system, hospital, payer, life sciences, or other highly regulated enterprise accounts preferred • Experience mentoring or providing leadership to account management teams preferred • Experience conducting executive-level business reviews and strategic planning sessions preferred • Knowledge of background screening, workforce compliance, credentialing, verifications, or risk management solutions preferred • Ability to communicate clearly and exchange accurate information constantly • Ability to remain in a stationary position for extended periods • Ability to occasionally move objects up to 10 lbs. • Ability to travel as business needs require

🏖️ Benefits

• Periodic travel to client locations, conferences, and company meetings • Remote work option • Professional office environment • Use of general office equipment and technology platforms