IT Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $65k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Citrus Health Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Citrus Health Group is a strategic life-sciences partner that provides medical affairs, market access, commercialization, and patient engagement services to pharmaceutical and biotech organizations. Their multidisciplinary team of PhDs, PharmDs, MDs, and industry experts develops launch strategies, value and access solutions, and creative communications across therapeutic areas including oncology, rare disease, neurology, immunology, dermatology, and metabolic/cardiovascular disease. Citrus focuses on translating scientific evidence into commercial and patient-centered outcomes, serving as a B2B consulting and execution partner for established pharma and emerging startups.

📋 Description

• Own intake, prioritization, and resolution of IT service requests across ticketing system, email, and Teams • Manage workload against defined service levels and business priorities • Resolve technical issues across identity, collaboration platforms, and endpoint devices • Identify recurring issues and contribute to process improvements and long-term solutions • Collaborate with the internal IT team and external MSP partners to ensure service continuity • Provide advanced operational support for Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint • Manage SharePoint and OneDrive access requests, permissions, file access, sharing, and synchronization issues • Support adoption and effective use of collaboration tools and assist with governance standards • Own onboarding: provision accounts, assign licenses, configure and ship laptops, coordinate delivery and readiness, and provide initial login, MFA, and environment setup support • Execute offboarding: disable accounts, remove access, coordinate device return, tracking, and disposition • Manage endpoint lifecycle by building, configuring, deploying, refreshing, and troubleshooting laptops • Support Intune-managed device enrollment, compliance, policy alignment, and issue resolution • Maintain ticket documentation, root-cause and resolution details, processes, SOPs, end-user documentation, and knowledge-base articles • Streamline onboarding, device provisioning, and support workflows • Enforce MFA, identity verification, secure account management, least-privilege access, and compliance processes • Identify and escalate phishing, suspicious activity, and other security concerns

🎯 Requirements

• 3–5 years of experience in IT support, IT operations, or endpoint management • Strong working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) • Strong working knowledge of Windows 11 endpoint management and troubleshooting • Strong working knowledge of Entra ID (Azure AD) user and access management • Experience with device provisioning, imaging, and shipping logistics • Experience working within a ticketing system and SLA-driven environment • Strong problem-solving and communication skills • Experience with Microsoft Intune and modern device management (preferred) • Experience supporting distributed/remote work environments (preferred) • Familiarity with SharePoint permissions and governance models (preferred) • Exposure to endpoint security and identity security tools, including Defender and Conditional Access (preferred) • Ownership mindset with strong operational accountability • Ability to manage competing priorities and deliver consistent outcomes • Strong communication across technical and non-technical audiences • Attention to detail and process discipline • Proactive approach to problem-solving and continuous improvement • Collaborative team player with sound escalation judgment