Director, Quality & Patient Safety

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CIVIE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

CIVIE is a healthcare technology company that provides an AI-powered, cloud-based radiology operations suite and modular products for radiology groups, hospitals, and teleradiology services. Its offerings include a Radiology Information System (RIS), Picture Archiving and Communication System (PACS), vendor-neutral archive (VNA), AI-enabled workflow and dictation (CIVR), revenue cycle management (RCM), business intelligence, interoperability and patient experience tools, plus ancillary services like credentialing, authorizations, AR recovery, and IT support. CIVIE’s platform aims to improve radiologist productivity, reduce costs, unify disparate imaging systems, and deliver better patient and operational outcomes.

📋 Description

• Develop and oversee the Quality & Patient Safety Program across clinical services and healthcare technology • Partner with the Chief Quality Officer to establish and execute RadPod’s quality strategy • Lead quality improvement initiatives promoting clinical excellence, patient safety, and operational performance • Review radiology-related near misses, adverse events, and sentinel events involving company physicians or technology • Lead Root Cause Analyses (RCAs), corrective action plans, and follow-up monitoring • Oversee physician quality metrics, peer review, discrepancy management, turnaround times, and communication of critical findings • Collaborate with Product and Engineering to identify and mitigate technology-related risks impacting patient care • Direct accreditation, regulatory compliance, licensing, and organizational survey readiness • Represent RadPod in MEC meetings with client hospitals and health systems as primary liaison • Develop enterprise quality dashboards, scorecards, and performance metrics, and present results to executive leadership • Promote continuous improvement, transparency, and accountability through education and collaboration • Perform other related duties as assigned

🎯 Requirements

• Bachelor's degree in Nursing (BSN), Healthcare Administration, Public Health, or a related healthcare field • Minimum of three (3) years leading a quality and patient safety program supporting radiology, diagnostic imaging, teleradiology, or healthcare technology • Strong knowledge of healthcare quality improvement and patient safety principles • Understanding of radiology operations and imaging workflows • Experience with accreditation, regulatory compliance, and licensing • Experience leading quality improvement initiatives and Root Cause Analyses (RCAs) • Experience collaborating with physicians, executive leadership, and healthcare organizations • Excellent communication and presentation skills • Active Registered Nurse (RN) license preferred • Certified Professional in Healthcare Quality (CPHQ) preferred • Certified Professional in Patient Safety (CPPS) preferred • Approximately 20% travel required

🏖️ Benefits

• Competitive salary • Paid vacation, sick time, personal time and holidays • Health, dental, and vision benefits, with employer HSA contribution • Long-term, short-term, and life insurances • 401(k) with company match & profit sharing • Quarterly UberEats voucher • Monthly Fringe benefits • Education and professional development stipend