Product Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Claroty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Claroty is a cybersecurity company that specializes in securing mission-critical infrastructure through its indusry-centric platform designed for cyber-physical systems (CPS). Their platform offers extensive asset visibility and a wide array of solutions including exposure management, network protection, secure access, and threat detection, tailored for sectors like healthcare, industrial cybersecurity, and critical infrastructure. Claroty serves a global client base from its headquarters in New York City, deploying its solutions across various industries worldwide.

📋 Description

• Investigate issues reported by enterprise customers independently • Reproduce customer problems and involve other team members as necessary • Develop strategic ongoing customer relationships • Maintain relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams • Analyze and resolve complex high-end customer problems • Identify and correct customer satisfaction concerns and technical roadblocks • Escalate support cases and priority issues to management as needed • Identify and independently take on additional tasks • Provide visibility of customer status through regular reporting and cadence calls • Collaborate with R&D, Product, Customer Success, and Technical Account Managers to maximize customer value from the Claroty platform

🎯 Requirements

• 3+ years of experience as a Technical Customer Support Engineer or similar customer-facing technical role • Strong hands-on experience with networking concepts and troubleshooting • Solid Linux system administration and troubleshooting experience • Deep understanding of DNS, DHCP, TCP/IP, and HTTP • Experience working with networking tools, such as Wireshark • Strong analytical and problem-solving skills with the ability to manage complex technical scenarios • Excellent interpersonal and communication skills, both written and verbal • Highly motivated, customer-focused, and passionate about technology • Team player with the ability to collaborate across multiple functions • Experience with databases and virtualization technologies (advantage) • OT (Operational Technology) background (advantage) • Cybersecurity experience (advantage)

🏖️ Benefits

• Equal-opportunity employer committed to fostering a diverse and inclusive work environment • Special accommodations available upon request in all selection phases • Broader total rewards package details shared prior to interviews