Digital Marketing Virtual Assistant, Membership Administration, Customer Care & Support

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Digital Marketing

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ClearDesk

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🤝 B2B

🎯 Recruiter

HR Tech • B2B • Recruitment

ClearDesk is a company that specializes in sourcing top offshore talent to help businesses build the right remote teams. They offer services for various roles including Sales Development Representative, Customer Service Coordinator, Marketing Coordinator, Real Estate Admin Assistant, Executive Assistant, HR Assistant, Bookkeeping Assistant, Legal Assistant, E-commerce Assistant, and Scheduler. Their focus is on providing specialized, scalable, and perfectly matched talent. ClearDesk promises cost savings, with no setup fees, no required contracts, and offers a 7-day money-back guarantee. They cater to both small and large businesses who need to leverage outsourced talent for efficiency and growth. The company is dedicated to matching businesses with college-educated, multi-lingual, and diverse talent pools that operate 24/7, aligning with the client's hours and timezone.

📋 Description

• Manage the shared member inbox, responding warmly and promptly to enquiries and payment questions • Process new subscriptions and cancellations, and verify new member registrations and onboarding • Perform monthly database reconciliations across WooCommerce, MailerLite, and internal trackers • Clean up bounced, unsubscribed, or inactive accounts to keep records accurate • Prepare monthly Zoom links and Google Docs, and update member library links and passwords • Support program launches and monthly changeovers from start to finish • Maintain the company's Trello board so no operational task slips through the cracks • Build, test, and schedule daily Chi Flow emails and monthly email campaigns in MailerLite • Keep onboarding sequences, Free Class campaigns, and Mid-Month Talk flows updated and error-free • Keep email graphics, recordings, and program links fresh and accurate • Map out and schedule social media posts using Metricool, plus manual posting in Facebook Groups • Build eye-catching graphics in Canva using existing brand assets, and edit and publish Instagram Reels • Monitor Facebook Groups, Pages, and Instagram, answer direct messages, and support promotional campaigns • Upload monthly videos to YouTube using SEO best practices • Refresh copy, program landing pages, countdown timers, and app link pages on WordPress • Audit the website regularly to confirm all links remain active and correct

🎯 Requirements

• Proven experience managing a high-volume shared inbox and calendars • Strong database and record management skills • Exceptionally organized, with experience using task boards like Trello and building clear, documentable operating procedures • Comfortable learning and navigating backend client systems such as WordPress dashboards, password updates, and file management in Google Drive • Outstanding written English, with warmth, empathy, and professional clarity to handle delicate billing, subscription, and onboarding inquiries • Enjoy collaborating and thriving in a remote team environment • Willingness to work in a US time zone schedule • Required technical setup: At least a 720p HD webcam, a noise-canceling headset, a primary internet connection of at least 25 Mbps, a backup laptop, backup internet device, a backup power source, a main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM, a backup computer with at least Intel Core i3 and 4 GB RAM

🏖️ Benefits

• We pay you fairly and on time • We provide prepaid HMO coverage for your peace of mind • We help you grow with tools, training, and honest feedback • We celebrate your wins • And above all, we actually care