Senior Market Manager

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Clearwave Fiber

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201 - 500 employees

📡 Telecommunications

Telecommunications

Clearwave Fiber is a company dedicated to providing high-speed, reliable fiber optic internet services to both residential and business customers. With a focus on 100% fiber internet, Clearwave offers superior upload and download speeds, no data caps, and premium reliability with 99. 9% network uptime. The company invests heavily in expanding its fiber optic network to reach more than 500,000 locations, delivering connectivity that meets both present and future demands. Clearwave Fiber aims to enhance internet experience by providing straightforward, no-surprises pricing and 24-hour local tech support, tailored to fit the needs of individual homes and businesses.

📋 Description

• Assess penetration and growth pace against targets, churn against plan, average revenue per user (ARPU), and order fulfillment • Develop a clear view of market performance and prioritize opportunities with the greatest business impact • Use performance data, field observations, and local and functional team input to identify causes of performance gaps • Quantify opportunities or risks and recommend practical actions • Work with Sales and Marketing to improve customer acquisition, penetration, and net subscriber additions • Identify competitive threats and service issues contributing to customer losses • Develop and track targeted customer-retention responses with Customer Experience, Retention, and operational teams • Identify and address barriers preventing orders from becoming installed customers • Coordinate with Sales, Installation and Repair, Construction, and other teams on scheduling, readiness, capacity, and conversion issues • Establish cross-functional action owners, commitments, timelines, and expected outcomes • Track progress and escalate unresolved barriers or resource conflicts through Market Management leadership • Identify and assess nearby network expansion opportunities, local partnerships, and additional sales channels • Sponsor promising opportunities through financial, construction, and commercial approval processes • Visit assigned markets and engage with frontline teams, community partners, and municipal leaders • Provide clear market updates covering performance, causes, priorities, actions, and expected results • Verify that actions improve business outcomes and share successful approaches across markets

🎯 Requirements

• Demonstrated ability to assess business performance, lead initiatives across departments, and deliver measurable improvements • Candidates may come from sales leadership, account management, market management, consulting, or a related field • Experience leading work across departments and influencing decisions without direct reporting authority • Strong analytical and problem-solving skills, including the ability to interpret performance data, identify root causes, and turn findings into business decisions • Sound commercial judgment and an understanding of how sales, customer service, and operations affect growth and customer retention • A record of taking initiative, navigating ambiguity, and driving projects or action plans through to completion • Strong communication and relationship-building skills, with the confidence to constructively challenge assumptions and engage executives, frontline employees, and external stakeholders • Ability to balance broader market priorities with hands-on investigation and execution; receptive to feedback and able to learn unfamiliar markets and operating practices quickly • Telecommunications experience is preferred • Successful background checks, drug screenings, and reference checks required for employment

🏖️ Benefits

• Competitive pay PLUS lucrative bonus plan • Medical, dental, and vision plans • Up to 20 days of PTO • 10 Paid Holidays • Life insurance (self, spouse, children) • Paid time off • 401(k) - 100% company match, up to 4% of eligible compensation • Employee Assistance Plan • Employee Referral Plan

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