Director, Commercial Operations

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🔥 2 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $100k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Cleveland Diagnostics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🧬 Biotechnology

🏥 Healthcare

💰 $14.4M Funding Round - Cleveland Diagnostics on 2025-10

Biotechnology • Healthcare

Cleveland Diagnostics is a molecular diagnostics company developing blood-based cancer tests using its IsoClear™ platform, which measures structural differences in proteins to determine whether biomarkers originated in cancer cells. Their first commercial test, IsoPSA, aims to improve prostate cancer decision-making by identifying risk of high-grade disease and can reduce unnecessary prostate biopsies; the IsoPSA test is offered as a laboratory-developed test (LDT) performed in CLIA-certified, high-complexity laboratories and has not been FDA-cleared.

📋 Description

• Build and scale infrastructure supporting commercial operations, product launches, and rapid sales growth • Own commercial data analytics and link Sales, Marketing, Client Operations, Market Access, and Finance • Coordinate and rationalize systems, establish and track KPIs, identify risks and opportunities, and provide performance dashboards • Analyze commercial business activities and create strategic insight and presentation decks • Assist Sales with territory structure optimization and collaborate with Marketing on go-to-market strategies and incentives • Establish systems to track account issues and growth opportunities, identify new opportunities and trends, and support scaling • Improve channel and segmentation intelligence and go-forward planning • Manage metrics and lead generation with Marketing • Work with Client Operations to support customer success • Ensure CRM data integrity, system adoption, standardized usage, account hierarchy, segmentation, channel structure, and target customer databases • Ensure data flows between CRM, ERP, and LIMS • Convert CRM tracking systems into actionable business decision tools • Establish pipeline stages, opportunities, and lead routing rules • Design and track KPIs through automated dashboards and manage reporting cadence • Support annual and quarterly commercial forecasting and demand planning for Lab Services and Kit businesses • Deliver insights on sales pipeline health and conversion rates • Refine, calculate, and assist with administration of sales incentive compensation and commission plans • Partner with Finance on commercial budgets and product gross margins • Build customer onboarding, contracting, and order-processing workflows • Manage commercial contracting with labs and third-party institutions running CDx tests • Coordinate with Finance on pricing, contract compliance, and performance • Coordinate with Operations and Supply Chain to ensure product delivery and fulfillment

🎯 Requirements

• 8-10 years in commercial operations, sales operations, or business analytics • Experience supporting multi-product and multi-channel commercial models • Bachelor’s degree or advanced degree in related field • Proven success in life sciences, medical devices, or diagnostics • Track record of building commercial operations infrastructure from scratch • Proven ability to work collaboratively and cross-functionally • Advanced administrator-level knowledge of Salesforce and equivalent CRM platforms • Exceptional proficiency in Excel and data visualization tools • Ability to sit, stand and/or walk throughout the course of the day • Ability to operate a computer and multitask across software communication and data-entry programs while using a telephone device for several hours a day • Advanced degree such as MBA preferred • Direct experience with sophisticated diagnostics, particularly in oncology or other complex diseases preferred • Field sales experience a plus

🏖️ Benefits

• 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage • 100% Employer-paid Dental & Vision for entire family • No cost for employee coverage for Basic Group Term Life, Short- & Long-Term Disability • 4% retirement contribution Employer match • Promotion/Performance Pay, Incentive Performance Plan & Stock Option Program & Commissions (Sales Account Execs) • Paid Family Leave Program and the rest of the alphabet soup: EAP, FSAs, HSA & more! • Generous PTO plan & holiday program • Flexible work schedule & lucrative employee referral program • Salary range may vary by work state, depth of education & experience, geographical region/territory • Easy to get to office location with newly built-out office space & FREE parking! • Free coffee, snacks, a cool new Bevi sparkling water machine and other goodies all day long

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