Surgery Coordinator – Spine and Pain

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Coordinate scheduled and unscheduled surgeries, procedures, admissions, and appointments for Spine and Pain Medicine interventionalists • Coordinate and schedule pain procedures across all NEO sites • Respond to inbound scheduling calls and conduct outbound patient outreach • Manage MyChart communications to coordinate care • Validate and capture patient demographic data to ensure master patient index accuracy • Validate patient physician information and ensure accurate collection • Identify patients needing financial counseling • Triage appointments based on diagnosis, patient preferences, and physician specialty • Coordinate services and provide special instructions to patients, internal physicians, and referring physicians • Schedule intra- and inter-departmental services according to physician orders • Receive and process provider orders and schedule according to protocol • Ensure accuracy of data, CPT coding, and case information • Liaise with the admitting office regarding hospital reservations, admission updates, and cancellations • Act as a resource to surgeons, medical secretaries, nurses, residents, and other department personnel • Communicate with patients and families by providing detailed instructions, directions, and available resources • Collaborate with Procedure Schedulers, Workleader, Injection Care Coordinator, and Injection Administration Program Coordinator

🎯 Requirements

• High school diploma or GED • Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access • Knowledge of Microsoft Word and Excel applications • Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling • OR three years of customer service concierge experience • Proficient in personal computers (PC) and general knowledge of PC-based systems and software • Preferred: In-depth knowledge of medical terminology and/or CPT/ICD coding • Frequent standing, walking and sitting for extended periods • Ability to lift and carry up to 25 lbs. • Manual dexterity to grasp and handle records, operate a PC, and navigate throughout the hospital • Normal or corrected vision • Must follow standard precautions and use personal protective equipment as required • Must comply with annual influenza vaccination program or obtain an approved exemption

🏖️ Benefits

• Full-time schedule • Annual influenza vaccination program or approved exemption • Equal employment opportunity • Drug-free work environment • Controlled-substance testing following employment offers