Senior Technical Customer Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $139.5k - $174k / year

⏰ Full Time

🟠 Senior

💻 IT Support

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ClickHouse

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

📋 Description

• Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community, and meetings • Develop solutions based on ClickHouse Cloud and ClickHouse open-source • Share solutions through documentation, knowledge bases, blogs, meetups, webinars, and training • Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to define required functionality • Mentor, train, and share knowledge with colleagues, users, and customers • Deliver first-line technical customer service and represent ClickHouse professionally • Provide responses, on-call coverage, and guidance within required SLAs for technical cases via ticketing system, email, Slack, chat, and phone • Build trusted relationships with colleagues, customers, and partners • Support customers in North America and provide coverage across the Americas, EMEA, and APJ regions when needed

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or relevant domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems • Previous technical experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Availability according to scheduling required for high-quality 24x7 support in a global distributed environment • Strong communication skills • Ability to work fully remote with reliable connectivity • Teamwork, global engagement, empathy, and challenging-problem-solving mindset • Ability to build trusted relationships with colleagues, customers, and partners • Self-driven, curious, and eager to continuously learn and grow • Experience with ClickHouse is a bonus • Experience with OSS and open-source technologies is a bonus • Experience with Azure, GCP, or AWS is a bonus • Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus

🏖️ Benefits

• Flexible work environment and remote-friendly work arrangement • Employer contributions towards healthcare • Stock options for every new team member • Flexible time off in the US • $500 home office setup allowance for remote employees • Opportunities to attend company-wide offsites and global gatherings