Assistant Loan Servicing Manager

🔥 34 minutes ago

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Climate First Bank

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏦 Banking

⚡ Energy

Banking • Energy

Climate First Bank is a mission-driven, FDIC‑insured bank that focuses on climate and community impact while offering full-service personal and business banking. The bank provides impact-oriented deposit products (Impact Checking, Impact Money Market, CDs), consumer and residential mortgage lending, and a prominent solar financing program (consumer and commercial solar loans, project energy finance) designed to fund emissions-reducing home and infrastructure upgrades. Climate First also offers business banking (SBA lending, factoring/ABL, business money market accounts), ESOP financing, a mobile app and online banking, and tools like a Deposit Impact Calculator and a Demand Deposit Marketplace. The institution highlights impact metrics (e. g. , 9,000+ households supported through its solar loan program, 30,000+ customers, $67M strategic funding round) and emphasizes transparent, mission-aligned lending and stewardship.

📋 Description

• Support day-to-day loan servicing activities • Ensure timely and accurate processing • Monitor workflows and deadlines • Serve as escalation point for complex issues • Monitor loan maturities, delinquencies, and exceptions • Ensure timely resolution of issues • Oversee escrow administration • Ensure proper tracking of collateral and insurance • Oversee quality control processes • Perform periodic reviews of work • Ensure compliance with regulations and policies • Maintain strong internal controls • Review servicing metrics and KPIs • Provide training and coaching to team members • Assist with onboarding and performance feedback • Support workload distribution and cross-training • Support high-priority inquiries received from customers and internal partners • Partner with internal departments • Identify trends and improvement opportunities • Drive efficiency and process enhancements • Support system upgrades and new initiatives • Adopt a commitment to environmental, social, economic, and racial justice • Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training

🎯 Requirements

• High school diploma required; Bachelor’s preferred • 4-7 years of loan servicing experience • Commercial loan experience required • Prior leadership experience preferred

🏖️ Benefits

• 100% employer-paid health insurance for employees; employer contribution for dependents • Medical, Dental & Vision Insurance • Health Savings Account (HSA) • Free Telemedicine access via Teladoc • 401(k) with 6% Employer Match — No Vesting Period • Employee Stock Options • Exclusive Employee Banking Perks • 0% Financing for Employee Solar Loans • Employee Only Mortgage Product with exclusive interest rates and terms • 0% Financing for Eligible Electric Vehicles (EVs) • Referral Incentives • 2–4 Weeks of Vacation based on officer level plus additional tenure-based time • 64 Hours of Paid Sick Time for all full-time employees • Company-Paid Life Insurance • Short- & Long-Term Disability Insurance • Voluntary Life, Accident & Critical Illness Coverage • Employee Assistance Program (EAP) with free counseling, legal, and financial services