Revenue Cycle Manager

🕒 June 11

🇺🇸 United States – Remote

💵 $77k - $116k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 69%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clinical Health Network For Transformation (CHN)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Clinical Health Network for Transformation (CHN) is an organization that supports and coordinates clinical and operational services for reproductive health providers. CHN states it supports the post‑Roe infrastructure and provides integrated services to 15 Planned Parenthood affiliates across 19 states, connecting patients to care even across state lines. Its services include a centralized call center for appointment scheduling, preregistration and financial verification; patient navigation that helps patients arrange abortion appointments and funds/transportation/hotel for travel over 60 miles; a central billing office that manages claims, payments, denials and appeals; and an information technology function that provides a consolidated, scalable IT ecosystem and integrated digital health platforms. CHN’s team includes executives in operations, IT, revenue cycle, finance, access operations, people and equity.

📋 Description

• Provide leadership over the day-to-day and strategic operations of the Revenue Cycle Management department • Manage revenue cycle representative staff and ensure consistent quality performance and KPI achievement • Follow revenue cycle management systems, processes, and policies to ensure operational effectiveness and efficiency • Interpret operational-level reports, analyze data, and present revenue cycle improvement opportunities to affiliate customers and the Vice President of Revenue Cycle • Partner with the CHN Customer Success team to lead RCM updates in affiliate customer success meetings • Develop expert-level technical knowledge of revenue, patient access, and financial verification business processes • Prepare reports, analyze data, and present revenue cycle results to CHN and affiliate leaders • Collaborate with affiliates, providers, and the central business office on process improvement opportunities; facilitate solutions • Analyze data and identify denial/error trends • Monitor and report KPIs, provide root-cause analysis, action plans, and timelines • Recruit, hire, train, evaluate, and perform disciplinary actions for assigned staff • Provide guidance, coaching, leadership, training, and development to direct reports • Conduct weekly RCM team meetings • Manage staff levels and competencies and ensure staff have needed skills and tools • Review metrics, identify revenue cycle trends and root causes, and recommend improvement strategies across remote teams • Communicate patient account system concerns and solicit feedback to optimize system configuration • Manage and mentor a culturally diverse team and foster inclusiveness and equity • Promote continuous improvement • Ensure compliance with CHN and affiliate policies and state and federal regulations • Advance health equity, racial equity, and accountability to the community

🎯 Requirements

• Bachelor’s degree in Health Care Management or Administration, or a related field, five to seven years of medical billing office experience, of which at least four years were at the management level or equivalent combination of education and/or experience • 3-5 years of experience working in Epic • HFMA Certified Revenue Cycle Representative (CRCR) or must obtain certification in the first 6-months of employment • Demonstrated organizational, time management, analytical, and problem-solving abilities • Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.) • Strong attention to detail and follow-up, and demonstrated ability to multi-task and maintain a customer-centric service approach in a fast-paced environment • Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary • Strong interpersonal skills and the ability to build relationships with team members • Demonstrated dedication to Planned Parenthood’s mission, vision, and values • Strong working knowledge of professional billing software applications (preferred) • Five years of experience with building reports, interpreting data, and developing recommendations for process improvement (preferred) • EPIC training program for Revenue Cycle (preferred)

🏖️ Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire • Flexible Spending Accounts and Health Savings Account • Short-Term Disability and Basic Life & AD&D Insurance provided by CHN • Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost • Employee Assistance Program • Retirement Plan, 3% employer match after one year of service • Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays

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