Program Manager – Strategic Customer Delivery

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $108k - $156k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Clinisys

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

☁️ SaaS

🤝 B2B

🔬 Science

SaaS • B2B • Science

Clinisys is a global provider of laboratory informatics and diagnostics software, offering laboratory information management systems (LIS/LIMS), cloud-based laboratory platforms, and related professional services to laboratories across healthcare, life sciences, environmental, food & beverage, and other sectors. With over 40 years of experience and more than 3,000 customers in 34 countries, Clinisys delivers solutions that support sample traceability, regulatory compliance, population-scale testing, and integration of emerging technologies such as AI. The company combines local market knowledge and global scale, backed by product development, support, and deployment teams to help organisations run efficient, compliant laboratory operations.

📋 Description

• Develop, maintain, and execute comprehensive project and program plans, including schedules, milestones, dependencies, and critical paths, ensuring full alignment with Statement of Work (SOW), scope, timelines, and contracted deliverables • Manage delivery rigorously against approved plans, maintaining clear visibility into budget, schedule, scope, and contractual obligations throughout the project lifecycle • Establish and maintain strong, trusted relationships with key customer stakeholders, including executive leaders, counterpart program and project managers, engineering, development, security, and operations teams • Ensure customers clearly understand their roles, responsibilities, dependencies, and required inputs to enable timely and successful delivery • Lead and facilitate project kickoffs, recurring status meetings, executive briefings, milestone reviews, and steering committee sessions with both customer and internal stakeholders • Proactively identify and manage dependencies, risks, assumptions, and issues; maintain actionable mitigation and contingency plans and drive timely resolution • Provide end‑to‑end leadership for AI solution delivery, spanning discovery, solution design, implementation, deployment, and optimization within complex enterprise environments • Identify potential scope deviations early and collaborate with Sales and Professional Services leadership to manage change requests and formal change order processes • Orchestrate a seamless transition to the Customer Success organization at project completion, ensuring full knowledge transfer, documentation handoff, and alignment on success criteria • Lead post‑project retrospectives and lessons‑learned sessions to drive continuous improvement across delivery processes, tools, and engagement models • All other duties and responsibilities as assigned

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, Software Engineering, or related discipline, or equivalent work experience • 10+ years of progressive experience in project and/or program management with a proven track record of delivering large-scale, enterprise software initiatives in complex environments • Active PMP, PRINCE2, PMI-ACP, or similar certification • 5–7 years of experience building, leading, and developing high-performing, cross-functional teams across technology, business, and vendor organizations. • Knowledge of software development life cycle concepts

🏖️ Benefits

• Health and wellness benefits • 401 (k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Tuition assistance