Senior Manager, Customer Migration – Transformation

🕒 June 12

🌵 Arizona, North Carolina – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote

💵 $125k - $160k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Clinisys

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Clinisys is a global provider of laboratory informatics and diagnostics software, offering laboratory information management systems (LIS/LIMS), cloud-based laboratory platforms, and related professional services to laboratories across healthcare, life sciences, environmental, food & beverage, and other sectors. With over 40 years of experience and more than 3,000 customers in 34 countries, Clinisys delivers solutions that support sample traceability, regulatory compliance, population-scale testing, and integration of emerging technologies such as AI. The company combines local market knowledge and global scale, backed by product development, support, and deployment teams to help organisations run efficient, compliant laboratory operations.

📋 Description

• Own the services conversion model across differing migration plays, ensuring right-fit delivery approaches by complexity and scale. • Design and scale a standardized, industrialized delivery system for conversions to CLS, transitioning from bespoke execution to a repeatable, factory-based model. • Define and maintain migration paths, playbooks, service scopes, and reusable assets by customer segment. • Stand up and evolve a conversion factory / pod-based delivery model, optimizing for speed, quality, and cost efficiency. • Own end-to-end capacity planning and demand modeling for conversion services across regions and functions. • Design a blended global delivery model (onshore, offshore, and third-party partners) to optimize cost, scalability, and expertise. • Actively manage utilization, margin, and delivery efficiency, ensuring strong financial performance while maintaining customer outcomes. • Operate as the Services leader within the CLS Conversion Program governance model, ensuring alignment to program priorities. • Define and manage delivery through clear KPIs and metrics, including: Predictable delivery timelines, Margin improvement, Reduction in hyper care intensity, Increased reuse of tools and playbooks.

🎯 Requirements

• 7 years of experience in professional services, implementation, or delivery leadership • Bachelor's Degree in Healthcare, Information Technology or a related degree or equivalent relevant work experience • Demonstrated success scaling enterprise services delivery models in software or healthcare environments • Proven experience leading global, offshore, and blended delivery organizations • Strong cross-functional leadership and executive communication capabilities • Experience building industrialized operating models, automation-driven delivery, and capacity frameworks • Customer-centric, commercially aware, and execution-focused leadership mindset.

🏖️ Benefits

• Health and wellness benefits • 401(k) Savings Plan • Stock incentive programs • Paid time off • Parental leave • Tuition assistance