Manager, Multifamily Technology Solutions

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Cushman & Wakefield

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1917

🏠 Real Estate

🏢 Enterprise

Real Estate • Enterprise • Logistics

Cushman & Wakefield is a global leader in commercial real estate services, providing a wide range of services including agency leasing, asset services, capital markets, global occupier services, project and development services, tenant representation, and valuation and advisory for various industries such as logistics and industrial, multifamily, retail, life sciences, data centers, and healthcare. The company is committed to driving forward for clients, colleagues, and communities with a focus on diversity, equity, and inclusion, as well as environmental, social, and governance principles. Operating in over 60 countries with 52,000 professionals, Cushman & Wakefield consistently delivers insights and research, such as market reports and sustainability efforts.

📋 Description

• Lead the configuration, deployment, and integration of multifamily technology solutions across properties • Ensure all solutions are accurately set up, tested, and operationally ready prior to go-live • Coordinate implementation activities with project managers, internal teams, and vendors • Support transition from implementation to steady-state operations • Own the post-implementation lifecycle of assigned technology platforms • Serve as the escalation point for complex system issues • Establish and maintain repeatable support processes, documentation, and knowledge resources • Monitor platform health and usage trends • Lead, coach, and develop a team responsible for technology setup, support, and delivery • Set clear expectations, prioritize work, and ensure accountability for execution and service quality • Foster a culture of ownership, collaboration, and continuous improvement • Support onboarding and skills development • Coordinate with internal stakeholders to ensure solutions align with operational needs • Partner with Training teams to support development and delivery of resources • Analyze operational and project data to identify trends and improve efficiency

🎯 Requirements

• Bachelor’s degree or relevant professional/industry designation required • 3+ years of experience supporting, implementing, or managing technology solutions • Experience with multifamily property management or ancillary service technology platforms strongly preferred • Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously • Proven people leadership and coaching capabilities • Ability to translate technical concepts into clear operational guidance • Collaborative mindset with strong communication and stakeholder management skills

🏖️ Benefits

• health, vision, and dental insurance • flexible spending accounts • health savings accounts • retirement savings plans • life and disability insurance programs • paid and unpaid time away from work