Technical Support Specialist II, Accounting

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clubessential

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💼 Consulting

🏨 Hospitality

📣 Marketing

💰 Series unknown on 2016-08

Consulting • Hospitality • Marketing

Clubessential is a software-as-a-service company that provides integrated club management technology and digital tools for private clubs, country clubs, yacht clubs, HOAs, and similar membership organizations. Its platform — the Essential Suite — includes club management software, reservations, mobile ordering, POS, mobile apps, CRM, membership analytics and predictive tools, payments, websites, and specialty modules (banquets, marina, spa, tournament management) to streamline operations, improve member experiences, and increase staff efficiency. Trusted by more than 1,300 clubs serving over 2 million members, Clubessential focuses on mobile-first, experience-driven solutions for recruiting, engaging, and retaining members.

📋 Description

• Own Accounting and CE Payments cases from initial investigation through resolution or appropriate escalation • Maintain timely and consistent client communication • Investigate issues across Accounts Payable, General Ledger, bank reconciliation, membership billing, Member AR, payment and charge batches, month-end workflows, online payments, PayCloud, card-present payments, settlements, refunds, disputes, reporting, inventory, and supported integrations • Trace transactions and system behavior by reviewing configuration, mappings, transaction activity, batches, reporting, synchronization, and supporting examples • Investigate financial discrepancies by comparing expected versus actual system behavior • Identify whether configuration, workflow, data, integration, synchronization, or another technical factor contributed to discrepancies • Identify patterns across transactions, members, batches, dates, accounts, or other records and assess financial, operational, or downstream impact • Manage complex or frustrated client situations by establishing investigation plans, setting realistic expectations, maintaining ownership, and applying de-escalation techniques • Prioritize cases based on financial impact, client impact, urgency, case age, service expectations, and escalation risk • Determine when Level 3, Development, IT, Payments, leadership, Customer Success, or another internal resource should become involved • Provide complete troubleshooting, examples, impact, and reproduction details during escalations • Guide clients through Clubessential accounting functionality and system behavior while leaving financial decisions and changes to clients’ accounting teams • Identify recurring issues, product concerns, and knowledge gaps • Contribute findings, troubleshooting practices, and documentation that strengthen Accounting and Payments support

🎯 Requirements

• Strong working knowledge of accounting and financial workflows, including payment processing, reconciliation, transaction reporting, billing, or financial reporting • Experience independently troubleshooting complex software, SaaS, payments, accounting, or financial-system issues where the cause or resolution is not immediately known • Demonstrated ability to manage complex or financially impactful cases with accurate documentation, timely communication, and strong case ownership • Strong analytical and critical-thinking skills for tracing activity across interconnected workflows and identifying patterns or discrepancies • Ability to communicate technical and financial-system concepts clearly and de-escalate frustrated client situations • Ability to recognize client, financial, and operational risk and determine when additional technical or leadership involvement is required • Ability to work the defined support schedule, including evening, weekend, or emergency coverage when assigned • Experience supporting payment processing, accounting software, financial technology, POS systems, or club management software • Experience with merchant processing, payment devices, settlements, chargebacks, ACH, or third-party financial integrations • Experience with Salesforce Service Cloud, Zendesk, or a similar case management platform • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience • Must reside in the United States • Must have full working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Fully remote work arrangement for residents of the United States • Opportunity to work with a global network of colleagues • Tools and support for professional success and growth • Opportunities to contribute to documentation, troubleshooting practices, and support effectiveness • Diverse, inclusive workplace centered on shared values and lived experiences