Technical Support Specialist II, Accounting

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clubessential Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

☁️ SaaS

🤝 B2B

🏨 Hospitality

💰 Private equity on 2021-10

SaaS • B2B • Hospitality

Clubessential Holdings is a provider of software and embedded payments solutions that help private clubs, golf courses, country clubs, and related leisure and recreation businesses run operations, manage members and guests, and process commerce. Their offerings focus on connecting the operational systems behind reservations, membership, billing, payments, and guest experiences to enable more personalized service, streamlined administration, and growth for fitness & leisure, recreation, and golf & club organizations.

📋 Description

• Own Accounting and CE Payments cases from initial investigation through resolution or appropriate escalation while maintaining timely and consistent client communication • Investigate issues across Accounts Payable, General Ledger, bank reconciliation, membership billing, Member AR, payment and charge batches, month-end workflows, online payments, PayCloud, card-present payments, settlements, refunds, disputes, reporting, inventory, and supported integrations • Trace transactions and system behavior across workflows by reviewing configuration, mappings, transaction activity, batches, reporting, synchronization, and supporting examples • Investigate financial discrepancies by comparing expected versus actual system behavior and identifying contributing configuration, workflow, data, integration, synchronization, or technical factors • Identify patterns across transactions, members, batches, dates, accounts, or other records and assess potential financial, operational, or downstream impact • Manage complex or frustrated client situations by establishing investigation plans, setting expectations, maintaining ownership, and applying de-escalation techniques • Prioritize cases based on financial impact, client impact, urgency, case age, service expectations, and escalation risk • Determine when Level 3, Development, IT, Payments, leadership, Customer Success, or another internal resource should become involved and provide complete troubleshooting, examples, impact, and reproduction details • Guide clients through Clubessential accounting functionality and system behavior while leaving financial decisions and changes to the client’s books to their accounting team • Identify recurring issues, product concerns, and knowledge gaps and contribute findings, troubleshooting practices, and documentation that strengthen Accounting and Payments support

🎯 Requirements

• Strong working knowledge of accounting and financial workflows, including payment processing, reconciliation, transaction reporting, billing, or financial reporting • Experience independently troubleshooting complex software, SaaS, payments, accounting, or financial-system issues where the cause or resolution is not immediately known • Demonstrated ability to manage complex or financially impactful cases while maintaining accurate documentation, timely communication, and strong case ownership • Strong analytical and critical-thinking skills with the ability to trace activity across interconnected workflows and identify patterns or discrepancies • Demonstrated ability to communicate technical and financial-system concepts clearly and de-escalate frustrated client situations • Ability to recognize client, financial, and operational risk and determine when additional technical or leadership involvement is required • Ability to work the defined support schedule, including evening, weekend, or emergency coverage when assigned • Experience supporting payment processing, accounting software, financial technology, POS systems, or club management software • Experience with merchant processing, payment devices, settlements, chargebacks, ACH, or third-party financial integrations • Experience with Salesforce Service Cloud, Zendesk, or a similar case management platform • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience

🏖️ Benefits

• Fully remote work arrangement within the United States • Global network of talented colleagues • Tools and support for success and accelerated growth • Opportunities to contribute to documentation, troubleshooting practices, and professional growth