Customer Lifecycle Manager

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🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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CM.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

CM. com is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Their communications and payments platform empowers marketing, sales, and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers, and increase customer happiness.

📋 Description

• Own end-to-end onboarding for new North American customers, coordinating kickoff, implementation, and go-live • Serve as the primary point of contact for service, delivery, and support across the existing North American customer base • Resolve issues and coordinate with Support, Product, and Engineering to close the loop • Build and manage renewal, adoption, and health-tracking processes • Surface risk early and identify expansion opportunities across the portfolio • Partner with Sales, Marketing, and Product leadership to translate customer feedback and lifecycle data into scalable playbooks • Use AI tools to experiment, automate, and improve work processes • Retain and grow the North American book of business

🎯 Requirements

• 5+ years of experience in customer success, account management, implementation, or service delivery, ideally in SaaS or a technology-enabled service business • Track record of owning post-sale customer relationships, including onboarding, adoption, renewals, and escalation management • Measurable retention and growth outcomes • Experience with CRM and customer success tooling, such as Salesforce, Gainsight, or similar • Comfort working cross-functionally with Support, Product, and Engineering • Fluent in English • Based in or near the Midwest or Eastern US • Flexibility to travel to customers and CM.com’s Breda, NL headquarters as needed • Active experimentation with newer AI models and products

🏖️ Benefits

• A unique 3-days Global Onboarding program in our Headquarters in the Netherlands • Competitive base salary with performance-based incentives • Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional growth and development in a fast-paced, innovative environment • A collaborative and inclusive company culture that values diversity and creativity