Agent Tech Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CNO Financial Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1979

💸 Finance

⚕️ Healthcare Insurance

Finance • Healthcare Insurance

CNO Financial Group is a financial services company primarily focused on insurance solutions for individuals and businesses. The company emphasizes helping communities and people by providing essential financial products such as life insurance, annuities, and health insurance through its subsidiaries like Bankers Life and Colonial Penn Life Insurance Company. CNO Financial positions itself as a company that values customer experience, corporate responsibility, and sustainability. It is also committed to creating a supportive and diverse work environment for its employees, offering numerous career growth opportunities and work-life balance. The company operates nationwide, with a significant presence in life and health insurance markets.

📋 Description

• Service agent inquiries including basic to moderately complex software questions and issues. • Use information provided by the agent, and defined processes and procedures to triage potential issues and provide solutions or education in the process. • Document issues and work with subject matter experts on resolutions. • Serve as the main point of contact with the agent and be responsible for following up with resolutions. • Escalate more complex issues to others as needed. • Provide guidance and solutions to resolve field issues with sales technology tools. • Respond to emails that are received in the technical support queues. • Identify and escalate software issues to subject matter experts and IT partners. • Strive to provide exceptional customer service to agents as well as other company employees.

🎯 Requirements

• High School Diploma or equivalent GED required. • Minimum of two years’ experience in technical support preferred. • Proficiency in Microsoft Office or similar software preferred. • Ability to analyze problems and prioritize tasks. • Effective relationship management and teamwork skills. • Conflict and issue resolution skills with the ability to multi-task. • Team-oriented with partnership-building abilities. • Strong verbal and written communication skills. • Customer-focused, able to handle escalated issues.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Performance-based bonus or sales incentive • 401(k) retirement plan with company match • Short-term & long-term disability insurance • Paid time off and 10 corporate holidays • Paid parental leave • Company-paid life insurance • Mental & Financial Well-Being Resources