IT Support Analyst I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Provide first-level technical support to employees and clients through telephone, chat, email, and ServiceNow. • Handle incidents and service requests using incident management and request fulfillment processes. • Troubleshoot hardware, software, computer devices, components, network devices, and network connectivity remotely. • Address issue status, password resets, software issues, system and network status, change inquiries, and general technical questions. • Follow knowledgebase articles and use diagnostic techniques to determine solutions. • Serve as the first point of contact and guide customers through problem-solving processes. • Escalate unresolved issues to the next level of support. • Provide accurate information about IT products and services. • Record events, problems, and resolutions in logs; follow up and update customer information. • Pass customer feedback to appropriate internal teams and suggest procedural improvements. • Work with leadership to improve customer support and satisfaction. • Participate in data recovery operations and continuous improvement efforts.

🎯 Requirements

• Minimum High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or related field. • HDI certification required within 1 year of hire. • 1–2 years of providing IT technical support via phone, chat and/or email preferred. • HDI, MCP, Network+ and A+ certifications preferred. • Proficiency with Microsoft Windows Operating System, Mac OS, desktops, laptops, printers, servers, MS Office products, vendor-provided software platforms, network devices, and network connectivity. • Experience using ServiceNow, remote access tools, third-party admin applications, email, phone, and chat support channels. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment