Software Support Technician

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fullsteam

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Fullsteam is a leading provider of modern and scalable payments technology integrated with vertical software to offer industry-specific features and end-to-end business management systems. It delivers mission-critical infrastructure and technology, empowering a wide range of niche industries such as automotive, healthcare, recreation, and self-storage. Fullsteam's cloud-first payments technology is designed for secure, seamless integration with other vertical software, transforming how various industries conduct business. The company also offers membership and event management software for nonprofits, as well as ERP solutions for B2B markets.

📋 Description

• Provide professional, timely, and effective technical support to customers by telephone and through remote internet support • Troubleshoot and resolve software, system, and basic networking issues • Assist customers with software installation, setup, configuration, and usage • Use remote support tools to diagnose and resolve customer issues • Document customer issues, troubleshooting steps, and resolutions in the company's support ticketing system • Escalate complex or unresolved issues to appropriate internal team members • Test new software updates and enhancements to identify potential issues before release • Document software testing results and communicate findings to appropriate teams • Create and maintain customer-facing technical documentation, including setup guides, how-to instructions, and software usage documentation • Explain technical concepts and software functionality to customers with varying levels of technical experience • Collaborate with internal teams to identify recurring issues, improve support processes, and enhance the customer experience • Stay current on company software, new features, and technical procedures • Identify opportunities to improve efficiency, streamline troubleshooting, and strengthen customer support

🎯 Requirements

• Associate's degree in Information Technology, Computer Science, or a related technical discipline • Previous customer service, help desk, technical support, or systems administration experience • Understanding of basic networking principles and troubleshooting concepts • Experience using remote desktop or remote support software • Experience using support ticketing or help desk software • Strong technical writing skills, including the ability to create clear, accurate, customer-facing technical documentation • Excellent verbal and written communication skills • Ability to patiently guide users through software setup, troubleshooting, and usage • Ability to explain technical information clearly to individuals with varying levels of technical knowledge • Strong analytical and problem-solving skills • Ability to learn new software and technical concepts quickly • Strong attention to detail, particularly when documenting issues and resolutions • Ability to work independently, prioritize tasks, and collaborate effectively with a team • Experience supporting business management, retail, point-of-sale, or service industry software • Experience troubleshooting Windows-based applications and computer systems • Familiarity with software testing and quality assurance processes • Experience creating user guides, knowledge base articles, or other technical documentation • Familiarity with databases, SQL, or other business software technologies • Experience providing remote technical support to multiple business locations

🏖️ Benefits

• Training is provided to all new hires • Inclusive workplace that values diversity of thought, experience, and background • Equal Opportunity/Affirmative Action employer