Diagnostics Technical Support Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $23 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Zoetis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1952

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Zoetis is the world's leading animal health company, committed to nurturing the world and humankind by advancing care for animals. With over 70 years of innovation, Zoetis develops a broad portfolio and pipeline of medicines, vaccines, diagnostics, and technologies that span a continuum of care to predict, prevent, detect, and treat animal illnesses. Operating in more than 100 countries, the company supports livestock farmers, veterinarians, and pet owners around the globe. Zoetis is driven by science and their shared passion for the human-animal bond, aiming to create a more sustainable and healthier world for all.

📋 Description

• Answer incoming technical-support requests and troubleshoot and resolve information-systems problems for veterinary practices, laboratory research, and veterinary academic settings • Assist customers, regional sales managers, diagnostics specialists, distributors, and strategic marketing partners with connectivity, product performance, technical inquiries, applications, and operations training • Initiate product returns for replacement, investigation, and repair, with accurate and timely call documentation • Initiate orders for troubleshooting, defective-product replacement, or customer accommodation • Specialize in connectivity and integration issues • Prepare and review product-support information • Develop fault-isolation processes and implement complaint-documentation procedures • Provide guidance, instruction, and training on connectivity and integration issues • Collaborate with Product Management, Repair, Engineering, Product Support Group, Quality, VMRD, Field Sales, Field Tech Services, Customer Service, and VMIPS • Handle and appropriately escalate issues • Participate in special projects and assignments • Take phone calls, respond to emails and connectivity voicemails, assist general Technical Support Representatives, and document calls

🎯 Requirements

• Associate degree in Computer Engineering, Software Engineering, or equivalent work experience is preferred; Certified Veterinary Technician with IT background accepted • 3+ years of previous Software Engineering and Software Support experience, preferably in a veterinary setting • Point-of-care diagnostic experience preferred • Experience with CRM systems, ERP systems, and contact center telephone systems preferred • Bilingual ability considered a plus in French, Spanish, or Portuguese • Excellent telephone manner • Excellent customer service, verbal, written, and problem-solving skills • Analytical mindset and demonstrable critical-thinking skills • Preferred experience with PMS systems, Clinical Laboratory Systems, and laboratory workflow • Data entry and patient processing • Preferred experience with network router/switch installation, maintenance, and troubleshooting • PC hardware/software maintenance and troubleshooting • Ability to read business periodicals, professional journals, technical procedures, and government regulations • Ability to write reports, business correspondence, and procedure manuals • Ability to present information and respond to questions effectively • Basic math skills required • Working knowledge of Microsoft Access, Excel, Word, Outlook, and Web Mail • Knowledge of media production, communication, and dissemination techniques and methods • Some travel required • Ability to lift up to 30 pounds occasionally • Ability to talk and type regularly; read and sit frequently; stand, walk, and drive occasionally • All applicants must possess or obtain authorization to work in the US for Zoetis; individuals requiring sponsorship must disclose this fact

🏖️ Benefits

• Healthcare and insurance benefits beginning on day one • 401(k) plan with a match • Profit-sharing contribution from Zoetis • 4 weeks of vacation • Equal opportunity employment • Reasonable accommodations for individuals with disabilities