Vice President – Delivery, HLS

🔥 1 minute ago

🐊 Florida, Kentucky, +1 more states – Remote

🐊 Florida – Remote 🐎 Kentucky – Remote ⚔️ Virginia – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 10%

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Coastal

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

💼 Consulting

☁️ SaaS

🤖 Artificial Intelligence

💰 Series unknown on 2020-07

Consulting • SaaS • Artificial Intelligence

Coastal is a professional services consultancy that helps organizations turn Salesforce, Snowflake, data, and AI into measurable business outcomes. Coastal emphasizes outcome-first engagements, cross-cloud delivery teams fluent in industry context, AI-driven accelerators to shorten timelines, and ongoing post-go-live evolution to compound value. Backed by Tata Consultancy Services and highly rated by customers and partners, Coastal focuses on cloud integration, CRM/Salesforce implementations, data & AI platform work, and industry-specific delivery for sectors like public sector, telecom, nonprofit, manufacturing, and high tech.

📋 Description

• Build strategic, trusted-advisor relationships with C-suite executives across Provider, Payer, Pharma, and MedTech accounts • Maintain oversight of solutions adhering to HIPAA, HITRUST, GxP, FDA 21 CFR Part 11, and patient data privacy standards • Optimize team staffing, talent allocation, billability, and practice utilization across HLS engagements • Drive best practices and build reusable Salesforce HLS accelerators, including Patient Onboarding, Clinical Trial Management, Commercial Execution, and Provider Relationship Management • Recruit, mentor, and retain specialized HLS consultants, architects, and industry experts • Optimize delivery operations, project health, margin targets, and customer CSAT metrics • Define the strategic direction of the HLS practice and achieve business unit growth objectives with executive leadership • Lead development of HLS accelerators, data model frameworks such as FHIR/HL7 standards, and onboarding methodologies • Maintain personal billability on key executive-level client engagements and milestone phases • Provide coaching, guidance, and performance reviews for direct reports • Support recruitment, selection, and deployment of specialized HLS talent • Assess candidate domain fit and assist sales/pre-sales teams in qualifying complex engagement scopes • Identify, manage, and mitigate risks involving HIPAA compliance, system validation, integration scopes, and solutioning costs • Maintain relationships with Salesforce HLS industry leadership, ISV partners, and clinical/tech alliance teams

🎯 Requirements

• 10+ years of delivery leadership and consulting experience focused on complex software implementations, primarily on the Salesforce platform • 5+ years of deep Healthcare & Life Sciences (HLS) domain expertise, including Payer, Provider, Pharma, Biotech, and/or Medical Devices • 4+ years managing distributed teams of 20+ consultants, architects, and project managers • Strong knowledge of Salesforce Health Cloud, Life Sciences Cloud, Service Cloud, Sales Cloud, Data Cloud, and MuleSoft/FHIR integrations • Deep familiarity with healthcare data models • Experience with EHR/EMR integrations such as Epic and Cerner • Knowledge of HIPAA, GxP, and FDA validation guidelines • Relevant Salesforce certifications and industry accreditations, such as Salesforce Health Cloud Accredited Professional and System/Application Architect • Proven channel/partner management experience • Experience collaborating directly with Salesforce HLS regional sales teams • Exceptional communication, stakeholder management, and executive presentation skills • Must have full-time permanent US work authorization • Ability to travel to client sites and partner events as required (25%+) • Bachelor's Degree preferred, or equivalent experience

🏖️ Benefits

• Flexible working hours with an emphasis on a life-work balance (in that order!) • Remote flexible work • Unlimited Paid Time Off (RTO) • 401K with Company Match • Medical, Vision, & Dental coverage • Competitive quarterly bonus opportunities • Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems • Occasional in-house competitions with spot bonuses • A flexible and fun team culture • Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events • Monthly All-Hands calls • Open-door leadership policy with access to mentorship and guidance • Opportunities for accelerated growth, networking, and career guidance and support • Trust, transparency and respect across all levels of the company